Dell OS Recovery Tool - keeps crashing while trying to create media

Been facing this problem too. Check the system logs in

C:\ProgramData\Dell\OS Recovery Tool\logs\DellOSRecoveryTool.log

To my surprise, after messing with this for well over a week, they have a resolvable URL you can throw in your browser and download the ISO.

I run the tool as administrator. I have a many memory sticks to hand. I have tried all of them. they all have enough space. I have even tried to repartition teh memory stick before use

Step 1 - Select computer 

I enter the serial number under Another Computer.

It finds it Okay and I click next

Finding best recovery  and then to Step 2: select USB

I do that and it is okay

tick the I understand box

click Download.

The download starts, gets to content 2 of 8 and the app just closes.

----------------------------------------------------------------------------------------

Note:  I tried to use something like Rufus https://rufus.ie/en/ to create the USB from image but was not supported. Need to find a tool that can get the image to USB

I am having the same problem with the latest OS Recovery tool version 2.3.7523.0. The Windows Event viewer shows the following crash information:

Anwendung: DellOSRecoveryTool.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.NullReferenceException
   bei Toqe.Downloader.Business.Utils.HashHelper.FinalizeHashBytes()
   bei Toqe.Downloader.Business.DownloadManagerAPI.IndividualDownloadHandler+<>c__DisplayClass43_0.<StartConcatThread>b__0()
   bei System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   bei System.Threading.ThreadHelper.ThreadStart()

Regards

Frank

Same issue. I tried the following:

- Ran automated version, crashes on step 2
- Ran advanced, chose to download the one automated by support assist, crashes on step 2
- Ran advanced, chose to download just the OS (2nd option). It downloads the entire thing, goes into "verifying" then crashes (nothing on flash drive). 2nd time i tried, it crashed when starting the download.

EVENT:

Faulting application name: DellOSRecoveryTool.exe, version: 2.3.7523.0, time stamp: 0x6544d7b2
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3527, time stamp: 0xf436709b
Exception code: 0xe0434352
Fault offset: 0x001498b2
Faulting process id: 0x0x4E04
Faulting application start time: 0x0x1DAAEB20140E8C6
Faulting application path: C:\Program Files (x86)\Dell\OS Recovery Tool\DellOSRecoveryTool.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 63176fd1-8981-4b63-87ec-fff980279034
Faulting package full name: 
Faulting package-relative application ID: 

Please fix this! Was such a great tool.

Thanks!

I have exactly the same problem, downloads and crashes on verification.

I even tried installing a clean Windows, then this tool, just to be able to create the original image and it crashed at the same point.

Same issue on a brand new G16.  Please provide a fix.

I have the same symptoms as others report here. I am using the latest version of the tool. I am following the instructions to the letter. Your tool is broken.

Exactly the same issue here :( 

Yes, the latest version of the OS recovery tool crashes for me as well. It can download the OS image, but when the download finish, the app crashes with no error message. It just close.

When trying to run it again, it crashes when clicking on "Download".

@ivmbe69​ On my Latitude 7420 with Windows 11, it crashes, but on a Latitude 7490 with Windows 10 it is working fine.