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zaimor

2 Posts

4846

December 7th, 2007 17:00

XPS1710 Unknown Power Adapter

Greetings... Curious if anyone else has had this issue, I've got a 13 month old XPS 1710 with Vista and the original power supply. The machine won't boot with on AC power, it tells me it needs a 130W power supply and can't determine the type plugged into it. When I boot it on battery and then plug it in, it will run on AC power but won't charge the battery... when I plug it in in the BIOS setup, it says an "Unknown Power Adapter" is plugged in.

ejn63

9 Legend

 • 

87.5K Posts

December 7th, 2007 20:00

Try another adapter - but it's more likely the power jack on the mainboard that's the source of the problem, not the adapter.

zaimor

2 Posts

December 8th, 2007 00:00

I don't have another adapter handy, left my secondary one in Afghanistan =(... is there another way to verify the plug on the mainboard, or more importantly, if that's the case, is there a way to fix it without sending Dell my unborn children as payment?

ejn63

9 Legend

 • 

87.5K Posts

December 8th, 2007 00:00

There's no easy way to verify the problem without trying another adapter. If it's the jack that's damaged, and not the mainboard, you can have a skilled soldering shop replace just the jack - cost will be around $150.

If the board is damaged, it'll cost you a new board - about $400 - plus the labor to install it.

The adapter is the first thing to try, as it will cost only $50.

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