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XPS13 2 in 1 not booting :(
Hello there.
I don't know if the previous thread was made available on this forum, so I'm staring another one just in case.
I have a XPS13 2 in 1 that I bought for my wife.
I tried to update to the latest bios and since then it is stuck on the Dell logo.
When I waited for it to boot, I heard a single "beep". From what I read it's a motherboard failure. I tried to go into diagnostic mode by pressing F12, but the blue bar is stuck and won't go any further.
However, it does go into UEFI setup. Is there anything I can do in the UEFI setup?
I have no idea what else I can do. If you have any suggestions, please let me know.
I thank you in advance.
Saltgrass
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December 21st, 2017 13:00
Are you saying the Bios update finished normally? There is an option in the Bios for a Bios recovery.
The beep codes are listed somewhere but was it one short beep on a continuous beep or siren?
Some times, after a Bios update, the system will want to go into the Bios setup to adjust some settings. It will just take going there and that is all.
This is a 9365 and what screen resolution and processor version?
toksuede
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December 21st, 2017 14:00
Also I switched it on and let the logo stay there and in the end there was a beep and it turned itself off.
toksuede
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December 21st, 2017 14:00
The bios update finished normally and it hung on the Dell logo for 10 minutes.
It was one beep.
I can go into the one time boot menu and so far I tried to go into diagnostics and supportassist and both went to the Dell screen and nothing else happened.
It's the 9365 and the HQD version with i5 CPU.
toksuede
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December 22nd, 2017 02:00
Just so you are aware what is happening: I did contact Dell support via phone and Youssef Cherraoui is the nicest person I've probably ever dealt in customer service. After going through some questions, he diagnosed it as a failed motherboard. Dell engineer will come and replace it as it is under warranty. Definitely not the ending I wanted as my wife won't be happy that her new laptop has been *** out by her husband, but good to know that they will fix it.