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December 20th, 2017 15:00

XPS 9550 Battery swelling recall... can't place order on dellproduct.com

I recently got the recall notice for the battery swelling issue. In fact, as I'm typing this I see my trackpad sticking up above the base because the battery is swelling.  Anyways, I've gone to dellproduct.com to order my new battery and everything is fine until the very last step where I need to submit the order... clicking on "Next" to submit it does nothing. I've tried different browsers but nothing happens.  I would love to know how I can get my new battery.  The site seems not to be working no matter how often I try.

30 Posts

December 20th, 2017 21:00

I've tried and indeed has issue. Call in to your country Dell tech support hotline and they should be able to assist you.

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