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XPS 15 9530 AC Adapter not Recognized
About a month after my warranty ended I started getting an error saying the AC adapter wasn't being recognized, the battery wouldn't charge, and the system was throttled.
I have 2 dell chargers and I find it hard to believe they both went out at once, so I'm assuming it's the laptop. I don't believe it's the connection to the laptop (the center pin seems clean and intact), so it's probably whatever identifying circuitry (Dallas chip?) is on the motherboard. Short of buying a new motherboard, can I buy a board/chip to swap out and potentially fix? Or should I ditch the $2000 brick?
thanks,
Bart
DELL-Hemalatha
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February 3rd, 2016 19:00
Hello,
Thanks for writing to us.
As you said you tried two other good adapters even those weren't recognized by the system, looks to be a faulty connector.
Can you please check in BIOS the status of ac adapter and let us know.
Also on this model the charging port on the laptop is a separate parts which internally connects to motherboard. At first you can try replacing only the port, which needs a computer repair expert as its a complicated process, if its still the same, I am afraid motherboard is faulty.
Regards
Regards
bart2222
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February 4th, 2016 10:00
It says unrecognized. I guess I'll try to replace the connector. Any chance you can tell me part numbers for connector and motherboard?
thanks
bart
DELL-Hemalatha
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February 4th, 2016 20:00
Sure. Please PM your system tag#.
DELL-Hemalatha
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February 10th, 2016 19:00
Hi,
Awaiting your response still