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January 24th, 2013 12:00

Studio 1558 Startup Repair FAIL

OS Version 6.1.7600.2.0.0.256.1

Problem signature 01: 6.1.7600.16385

Failure during setup.

UGHHHH!!!!

 

Ran the Dell DataSafe Restore and Emergency Backup AND Startup Repair. Restore says it was successful. Computer restarts, Windows 7 starts to load, STOP, get a quick blue screen and I'm back to the startup repair screen which doesn't fix the problem.  Any Auggestions? Help please...

Here are the results of Farbar Recover Scan Tool - I'm not a programmer so I don't know what it means.  Perhaps someone here can make sense of it.

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 21-01-2013 02
Ran by SYSTEM at 23-01-2013 09:21:52
Running from F:\
Windows 7 Home Premium   (X64) OS Language: English(US)
The current controlset is ControlSet001

==================== Registry (Whitelisted) ===================

HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [1822504 2009-08-23] (Synaptics Incorporated)
HKLM\...\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe [487424 2010-01-20] (IDT, Inc.)
HKLM\...\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe [3217056 2010-04-01] (Dell Inc.)
HKLM\...\Run: [FreeFallProtection] C:\Program Files (x86)\STMicroelectronics\Accelerometer\FF_Protection.exe [2384896 2009-07-22] ()
HKLM\...\Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray [1926928 2009-09-21] (Intel(R) Corporation)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [35696 2009-02-27] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m [1807680 2010-02-09] ()
HKLM-x32\...\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2 [409744 2009-06-24] (Creative Technology Ltd)
HKLM-x32\...\Run: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [498160 2009-10-15] ()
HKLM-x32\...\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey [1465304 2010-02-03] (McAfee, Inc.)
HKLM-x32\...\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe [165184 2010-05-21] (Softthinks)
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll
Tcpip\Parameters: [DhcpNameServer] 18.0.0.1 18.0.0.2
Startup: C:\Users\Administrator\Start Menu\Programs\Startup\Dell Dock.lnk
ShortcutTarget: Dell Dock.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default User\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

==================== Services (Whitelisted) ===================

2 InstallFilterService; C:\Program Files (x86)\STMicroelectronics\Accelerometer\InstallFilterService.exe [60928 2009-06-23] ()
2 McMPFSvc; "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc [355440 2009-12-14] (McAfee, Inc.)
2 mcmscsvc; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [355440 2009-12-14] (McAfee, Inc.)
2 McNaiAnn; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [355440 2009-12-14] (McAfee, Inc.)
2 McNASvc; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [355440 2009-12-14] (McAfee, Inc.)
3 McODS; "C:\Program Files\mcafee\VirusScan\mcods.exe" [509416 2009-12-30] (McAfee, Inc.)
2 McOobeSv; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [355440 2009-12-14] (McAfee, Inc.)
2 McProxy; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [355440 2009-12-14] (McAfee, Inc.)
2 McShield; "C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe" [199032 2010-01-05] (McAfee, Inc.)
2 mfefire; "C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe" [244840 2010-01-05] (McAfee, Inc.)
2 mfevtp; "C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe" [148520 2010-01-05] (McAfee, Inc.)
3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [315664 2009-09-21] ()
2 STacSV; C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\STacSV64.exe [244736 2010-01-20] (IDT, Inc.)

==================== Drivers (Whitelisted) =====================

3 cfwids; C:\Windows\System32\Drivers\cfwids.sys [62416 2010-01-05] (McAfee, Inc.)
3 mfeapfk; C:\Windows\System32\Drivers\mfeapfk.sys [121504 2010-01-05] (McAfee, Inc.)
3 mfeavfk; C:\Windows\System32\Drivers\mfeavfk.sys [189880 2010-01-05] (McAfee, Inc.)
3 mfefirek; C:\Windows\System32\Drivers\mfefirek.sys [440688 2010-01-05] (McAfee, Inc.)
0 mfehidk; C:\Windows\System32\Drivers\mfehidk.sys [528232 2010-01-05] (McAfee, Inc.)
1 mfenlfk; C:\Windows\System32\Drivers\mfenlfk.sys [75288 2010-01-05] (McAfee, Inc.)
3 mferkdet; C:\Windows\System32\Drivers\mferkdet.sys [93840 2010-01-05] (McAfee, Inc.)
0 mfewfpk; C:\Windows\System32\Drivers\mfewfpk.sys [279752 2010-01-05] (McAfee, Inc.)

==================== NetSvcs (Whitelisted) ====================


==================== One Month Created Files and Folders ========

2013-01-23 12:46 - 2013-01-23 12:46 - 00000452 ____A C:\Users\Public\Desktop\Emergency Backup.lnk
2013-01-23 12:46 - 2013-01-23 12:46 - 00000452 ____A C:\Users\All Users\Desktop\Emergency Backup.lnk
2013-01-23 12:42 - 2013-01-23 12:42 - 00000000 ____D C:\Emergency
2013-01-23 12:31 - 2013-01-23 12:42 - 00000000 ____D C:\Windows\SMINST
2013-01-23 09:21 - 2013-01-23 09:21 - 00000000 ____D C:\FRST

==================== One Month Modified Files and Folders =======

2013-01-23 12:46 - 2013-01-23 12:46 - 00000452 ____A C:\Users\Public\Desktop\Emergency Backup.lnk
2013-01-23 12:46 - 2013-01-23 12:46 - 00000452 ____A C:\Users\All Users\Desktop\Emergency Backup.lnk
2013-01-23 12:42 - 2013-01-23 12:42 - 00000000 ____D C:\Emergency
2013-01-23 12:42 - 2013-01-23 12:31 - 00000000 ____D C:\Windows\SMINST
2013-01-23 12:42 - 2010-08-09 23:16 - 00000000 ____D C:\Program Files (x86)\Dell DataSafe Local Backup
2013-01-23 09:21 - 2013-01-23 09:21 - 00000000 ____D C:\FRST

==================== Known DLLs (Whitelisted) =================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

TDL4: custom:26000022 <===== ATTENTION!

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points  =========================


==================== Memory info ===========================

Percentage of memory in use: 15%
Total physical RAM: 3892.52 MB
Available physical RAM: 3293.81 MB
Total Pagefile: 3890.67 MB
Available Pagefile: 3267.49 MB
Total Virtual: 8192 MB
Available Virtual: 8191.9 MB

==================== Partitions =============================

1 Drive c: (OS) (Fixed) (Total:448.14 GB) (Free:434.68 GB) NTFS
2 Drive d: (RESOURCE_CD) (CDROM) (Total:0.91 GB) (Free:0 GB) CDFS
3 Drive e: (RECOVERY) (Fixed) (Total:17.58 GB) (Free:10.88 GB) NTFS ==>[System with boot components (obtained from reading drive)]
ATTENTION: Malware custom entry on BCD on drive e: detected. Check for MBR/Partition infection.
4 Drive f: (KINGSTON) (Removable) (Total:3.77 GB) (Free:3.77 GB) FAT32
5 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.02 GB) NTFS

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          465 GB      0 B        
  Disk 1    Online         3875 MB      0 B        

Partitions of Disk 0:
===============

Disk ID: 4600C452

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    OEM                 39 MB    31 KB
  Partition 2    Primary             17 GB    39 MB
  Partition 3    Primary            448 GB    17 GB

==================================================================================

Disk: 0
Partition 1
Type  : DE
Hidden: Yes
Active: No

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 4                      FAT    Partition     39 MB  Healthy    Hidden 

=========================================================

Disk: 0
Partition 2
Type  : 07
Hidden: No
Active: Yes

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 1     E   RECOVERY     NTFS   Partition     17 GB  Healthy           

=========================================================

Disk: 0
Partition 3
Type  : 07
Hidden: No
Active: No

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 2     C   OS           NTFS   Partition    448 GB  Healthy           

=========================================================

Partitions of Disk 1:
===============

Disk ID: 00000000

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Primary           3871 MB  4032 KB

==================================================================================

Disk: 1
Partition 1
Type  : 0C
Hidden: No
Active: Yes

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 3     F   KINGSTON     FAT32  Removable   3871 MB  Healthy           

=========================================================

Last Boot: 2010-08-10 00:54

==================== End Of Log =============================

4 Operator

 • 

3.1K Posts

January 24th, 2013 22:00

Hi Tnmacman,

It might be an issue with the software or the hardware of the computer. I would suggest you to try the following steps. Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer. 

Run the diagnostics to check the hardware functionality. To run ‘Dell Diagnostics’:

  • Power off the computer
  • Restart the computer, press F12 on the Dell logo
  • Select ‘Diagnostics’ from the boot menu
  • Please refer to the link if any error code shows up http://dell.to/OUGnqT

Alternatively, check in Safe mode:

  • Power off the computer
  • Restart the computer, tap 'F8' key on Dell logo 4-5 times
  • This will take you to ‘Windows Advanced Boot Options’
  • Choose ‘Safe Mode’ in the Advanced Boot menu (use ‘up’ or ‘down’ arrow keys to highlight the option, press ‘enter’ to select)
  • When Windows finishes loading in Safe mode, check if the computer is working fine

If the issue persists, then it is advisable to perform PC restore, which means taking the computer back to factory defaults to eradicate any software issues.
Note: This step leads to data loss from the computer including pictures, music files, videos, documents and applications. You may refer to the link to perform PC restore http://dell.to/VpM12n 

Please reply if you have any questions.

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