Partnership with HP IPAQ pocket pc

Hey Army Guy

I have a HP iPaq and it is sync with a Dell.  I'm not the smartest in the world about computers either but try uninstalling the software and reinstalling it.  Are you trying to sync with Outlook or Outlook Express?

I have outlook on my computer. The problem is that the active sync is all gray except make a connection and connection settings. It doesn't see my pocket PC. The computer knows its there and I can use it on other computers just not mine. I am running XP service Pack2. I have unistalled the program about 12 times and reinstalled from the disk and from the microsoft web site but no luck. If outlook has something to do with it can you tell me how to set it up please.

Thank you, Will

Okay Let's see if this works

Check the name you have given your device.  I never use the default.  I always add a name to the default name.

Do you have administrative rights under the profile you are trying to sync with?  You will need those rights.

Before you go through the wizard have Outlook running, I don't know if this makes a difference but it always works for me.

When you go through the wizard don't chose the guess profile, use the other one.  I it should find your new pda name.  Once it has finished see if you can set your options on the desktop computer.

Have Outlook open on the desktop computer.

Device Name is located undert Start, Settings, System Tab, About and the Device ID tab.  I usually have name_ Pocket_PC

Let me know if this works for you.