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OS Recovery tool not recognizing Service tag, though images exist for product.
the product is a Latitude E5540 that shipped with windows 7
Unsolved
This post is more than 5 years old
3 Posts
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4368
the product is a Latitude E5540 that shipped with windows 7
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Fugu00
3 Posts
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December 14th, 2017 13:00
Yes, as I didn't type Express Service Code in the topic. thanks for this pointless question.
Fugu00
3 Posts
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December 14th, 2017 13:00
as indicated in the topic, I'm entering the Service tag/scanning the device for the service tag. please don't reply if you're unable to read information provided.
ieee488
4 Operator
4 Operator
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11.1K Posts
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December 14th, 2017 13:00
Are you sure you are entering the Service Tag number and not the Express Service code?
ieee488
4 Operator
4 Operator
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December 14th, 2017 14:00
Bye bye.
ejn63
9 Legend
9 Legend
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December 14th, 2017 15:00
Downloadable recovery images started with Windows 8 for Dell systems -- the only systems for which a Windows 7 image is available are sixth-generation Skylake systems that shipped with 10 Pro and downgrade rights to Windows 7.
Your system is a fourth-generation one -- you won't find recovery images for it by download (and I don't think Dell will still ship you 7 recovery media at this point).
You CAN find Dell installation media for sale on EBay, etc. - assuming you have a product key (look inside the battery compartment).