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December 14th, 2017 08:00

Inspiron 157548 - Won't boot first time

Hi, problem started about three weeks ago. If you press the start button, the power button light switches on with the light just below the mouse pad. The mouse pad light then goes out and the power button light stays on but nothing happens. if you hold the power button to switch off, then attempt again it worked fine.

Then last week it became 5 attempts, now its 9.

The system works fine once it has booted, and has been able to restart without a problem. Temperature doesn't seem to make any difference.

Has anyone experience this and is there a known fix/problem?

Thanks :)

4 Operator

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11.1K Posts

December 14th, 2017 08:00

reboot

F12

Dell Diagnostics

6 Posts

December 14th, 2017 09:00

Comes up with a clean bill of health on the normal pass. Then when I exit diagnostics to reboot to windows...It takes 9 attempts again.

6 Posts

December 14th, 2017 10:00

Diagnostics came back clean on the basic run. I then exited to reboot and same problem....9 attempts to reboot.

6 Posts

December 28th, 2017 23:00

Thanks for the reply...if it is the motherboard, are they available to buy?

T.

9 Legend

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87.5K Posts

December 29th, 2017 04:00

Yes, they are -- try parts-people.com.  The cost will be somewhere between $250-400 depending on the CPU you have (or want), plus labor to install if you don't do it yourself.

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