Inspiron 13 5368 2-in-1 LCD issue

Hi there. I'm having an intermittent issue with the display on startup. It will sometimes startup with a screen full of vertical lines that completely cover the screen. I was able to get past it once tapping the F1 and the power button simultaneously. It's still under warranty and she has been extremely happy with it thus far. I did a "soft" wipe of the drive and have been downloading Windows updates for 2 days now. Is this an issue that can be detected by remote connection or is this something that will someone will have to fix on-site? Thanks for any help!!