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ranjan83

2 Posts

27059

December 7th, 2014 20:00

dell xps 13 (screen flickering) or screen color changing on its own

Have disabled the auto adjustment option in the power settings -> advanced settings -> adaptive brightness.

Have disabled the dell extended life battery options.

Have tried the proposed workaround to cycle between local and external display settings.

Nothing seems to resolve the issue.  Is this a hardware issue? I received this laptop in Dec 2014, although it says it is a late 2013 laptop.

thanks.

2 people also have this problem

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

December 7th, 2014 22:00

Hi ranjan83,

Please reply us with the snapshot of the LCD screen so that we can check and assist you further.

Also, we will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.

  1. Turn of the computer.
  2. Press and hold down the ‘D’ key on the keyboard and press the Power button.
  3. You will see different colors on the LCD screen. Please check if the issue reoccurs on the screen.

In addition, please connect the system to an external monitor and check if the issue reoccurs.

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