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Dell Latitude 5175 blue screen of death during full screen video playback
I have a Dell Latitude 5175 (Core m5-6Y57, 8GB ram, 256GB SSD) which bluescreens during full screen video playback such as Netflix or Windows media player with a Driver_power_state_failure, it doesn't happen straight away but usually after around 10-15 minutes usage.
I checked the minidump file which suggested the Intel graphics card driver was to blame, I updated that to the latest one from Dell which made no difference, updated the chipset driver, bios and then installed the latest graphics card driver from Intel again with no difference, if anything it's worse now. The issue also occurs when the tablet is docked or when it's not docked although in normal day to day usage, it seems fine.
I've found references to this problem on some other machines, noticeably the Surface Pro 4's but not really any solution. The next step is to try a clean build but thought I'd see if there's anything else I can try first. The machine is out of warranty and while it's always occurred I've just lived with it as I incorrectly through the PC had a three year warranty.
Johnmcl7
75 Posts
0
December 18th, 2017 05:00
The text of the dump analysis is:
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, ffff9209c23f7080, ffff880c2642f7f0, ffff9209c0df93f0}
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys
Followup: MachineOwner
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1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff9209c23f7080, Physical Device Object of the stack
Arg3: ffff880c2642f7f0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff9209c0df93f0, The blocked IRP
Debugging Details:
------------------
DRVPOWERSTATE_SUBCODE: 3
IMAGE_NAME: igdkmd64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5a21923c
MODULE_NAME: igdkmd64
FAULTING_MODULE: fffff80b5be60000 igdkmd64
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
DPC_STACK_BASE: FFFF880C26437FB0
STACK_TEXT:
ffff880c`2642f7b8 fffff801`2d235ab7 : 00000000`0000009f 00000000`00000003 ffff9209`c23f7080 ffff880c`2642f7f0 : nt!KeBugCheckEx
ffff880c`2642f7c0 fffff801`2d2359c2 : ffff9209`cc0a4530 ffffb980`c0868180 00000000`00000032 00000000`00000080 : nt!PopIrpWatchdogBugcheck+0xeb
ffff880c`2642f820 fffff801`2d050b63 : ffff9209`cc0a4568 ffffb980`c0868180 ffff880c`2642fa18 00000000`00000000 : nt!PopIrpWatchdog+0x22
ffff880c`2642f870 fffff801`2d051bfd : 00000000`00000000 00000000`0000b701 00000000`001687d0 ffffb980`c0868180 : nt!KiProcessExpiredTimerList+0x153
ffff880c`2642f960 fffff801`2d16b23a : 00000000`00000000 ffffb980`c0868180 00000000`00000000 ffffb980`c0874bc0 : nt!KiRetireDpcList+0x43d
ffff880c`2642fb60 00000000`00000000 : ffff880c`26430000 ffff880c`26429000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: 0x9F_3_iacamera64_IMAGE_igdkmd64.sys
BUCKET_ID: 0x9F_3_iacamera64_IMAGE_igdkmd64.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_iacamera64_image_igdkmd64.sys
FAILURE_ID_HASH: {2e30b1d1-571c-a73d-05ea-43da6bd2b229}
Followup: MachineOwner
---------