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11362
December 4th, 2017 03:00
dell inspiron 13 7368 | screen issues when returning from sleep mode
hi everyone,
my laptop screen goes gray (see picture below) every time the computer returns from sleep mode. the issue is resolved only after restarting the computer.
graphics drivers are up to date, any ideas how to solve the issue?
thanks :)
LSUFAN51
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December 4th, 2017 07:00
:emotion-2:
I'd suggest updating the system setup(BIOS). Please watch Dell video to safety install latest BIOS version in the link below:
How to Update BIOS (Official Dell Tech Support) - YouTube
LSUFAN51
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December 5th, 2017 07:00
I'm assuming the screen is fix now.....
Haunters
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December 5th, 2017 13:00
I have begin showing the same problem with the same pattern as soon as I installed the latest graphic drivers. I believe I am up to date on the BIOS. If there are no more updates, I may rollback the graphics driver and see if that fixes it.
LSUFAN51
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December 5th, 2017 15:00
" I believe I am up to date on the BIOS "
You could check the BIOS version on the system by typing msinfo32 onto search box, and then stroll down to BIOS Version / Date. You'll see if the system has the latest BIOS version: 1.14.0 ,1.14.0
Haunters
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December 5th, 2017 17:00
Both my BIOS and my HD had firmware updates. Installing those fixed the problem for me.
halevyj
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December 6th, 2017 03:00
yes, it is. thank you very much!
LSUFAN51
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December 6th, 2017 10:00
Halevvi and Haunters
Glad to know the screens are fix now. Thanks for the update :emotion-2:
Twgeary
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December 12th, 2017 14:00
I have the same issue, I will let you know if the bios fixes the issue.
Thanks,
Tim