This post is more than 5 years old
21 Posts
0
8238
All sleep options disappear when unplugging Precision 5510
I have a Precision 5510, running Windows 10 1703.
When the laptop is plugged in, I have a sleep option for the power button, and sleep options are available in all the usual power management places (Power Options, plan settings, advanced power settings). When I unplug the laptop (all power option windows closed) and reopen the various places with sleep options, all mention of sleep disappears. Everywhere. Sleep was a figment of my imagination. Close all those power option windows, plug the laptop back in, and all the sleep options are back.
All drivers are as up-to-date as possible. I've tried removing drivers that I dared to, no change. I've unplugged everything that is unpluggable. I've device manager for anything that can wake the machine, nothing can.
Does anyone understand what could cause this or know how to fix it? Thanks.
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
November 9th, 2017 10:00
Hey jsberg,
I found this information below.
The hibernate option under Power Options>Choose what the power buttons do>Shutdown settings in Windows 10. Attempts at adding it to Windows via the command prompt might also fail.
This could be caused when Windows 10 assigns an insufficient amount of memory to the hibernation file (hiberfil.sys). The amount needed is based on the amount of storage of the system. In low storage solutions Windows 10 assigns an amount too low to successfully hibernate so the option is disabled.
You can increase the hiberfil.sys file to its maximum capacity by following the steps below:
1.Open a command prompt by pressing the Windows + R keys on the keyboard, type cmd in the search box, and click OK.
2.Type the following command powercfg /h /type full and press Enter on the keyboard.
3.Restart the computer and check to ensure Hibernate is available under the Power Options for the computer.
It is possible the system memory will be too low to preserve the entire environment so applications that were running before hibernate may not resume.
NOTE: the solution for increasing the maximum capacity of the hiberfil.sys file may work on other low-storage systems having the same issue.
jsberg
21 Posts
0
November 9th, 2017 12:00
That wasn't the issue, but powercfg pointed me in the right direction: powercfg /a shows the problem. Turns out it was a Group Policy setting:
Computer Configuration
Administrative Templates
System
Power Management
Sleep Settings
Allow standby states (S1-S3) when sleeping (on battery)
Which, alas, can only be fixed by a higher authority...
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
November 8th, 2017 06:00
jsberg,
Click the link below for resolving the sleep options on your system.
Fix: Sleep Option Missing in Windows 10 / 8 / 7 Power Menu
jsberg
21 Posts
0
November 8th, 2017 08:00
Thanks for the response, but when I said "everywhere" above, I meant everywhere. On the page you linked to under Method 1, for instance: step 2, on the left side where it says "Change when the computer sleeps": absent when on battery, present when plugged in. Steps 3 and 4, "Sleep; show in power menu": absent when on battery, present (and checked) when plugged in. Same in the plan settings, advanced power settings: all references to sleep just disappear when on battery, but are there when plugged in.
I'm already configured as recommended under Methods 2 and 3 on that page, and I have the latest display drivers.
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
November 9th, 2017 05:00
jsberg,
Update/Reinstall the video card drivers in the system. You can click the link below to download the drivers for your computer.
Precision 5510 Drivers, Downloads and Manuals
jsberg
21 Posts
0
November 9th, 2017 10:00
I had already done this, but I did it again for good measure, but it didn't help. Thanks,
Saltgrass
3 Apprentice
3 Apprentice
•
4.3K Posts
0
November 9th, 2017 12:00
Since you brought up the powercfg /a command, what exactly does it show? You can copy and paste from the command window.
jsberg
21 Posts
0
November 9th, 2017 12:00
Here's what it looks like on battery:
C:\>powercfg /a
The following sleep states are available on this system:
Hibernate
Fast Startup
The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
The current power policy has disabled this standby state.
Standby (S2)
The system firmware does not support this standby state.
The current power policy has disabled this standby state.
Standby (S3)
The current power policy has disabled this standby state.
Standby (S0 Low Power Idle)
The system firmware does not support this standby state.
Hybrid Sleep
Standby (S3) is not available.
The hypervisor does not support this standby state.
When plugged in, I get
C:\>powercfg /a
The following sleep states are available on this system:
Standby (S3)
Hibernate
Fast Startup
The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
Standby (S2)
The system firmware does not support this standby state.
Standby (S0 Low Power Idle)
The system firmware does not support this standby state.
Hybrid Sleep
The hypervisor does not support this standby state.
The reason for the difference is that the group policy is only configured when on battery.
Saltgrass
3 Apprentice
3 Apprentice
•
4.3K Posts
0
November 9th, 2017 15:00
You appear to have a Modern Standby system, but the listing does not exactly agree with mine on the battery or not. The Network being connected or disconnected depends on your configuration. It is not designed to do Sleep so those states should be disabled. Some folks were using a Registry hack but it may not work with the latest Fall Build.
Perhaps put the Group Policy back to Not Configured to see if the system returns to normal.
The following sleep states are available on this system:
Standby (S0 Low Power Idle) Network Disconnected
Hibernate
Fast Startup
The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.
Standby (S2)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.
Standby (S3)
This standby state is disabled when S0 low power idle is supported.
Hybrid Sleep
Standby (S3) is not available.
Standby (S0 Low Power Idle) Network Connected
Connectivity in standby is disabled by policy.