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Reynaldo Suwandi

1 Rookie

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5 Posts

1090

December 13th, 2021 02:00

IDPA installation stuck on 96%

 Dear Dell Team,

i got a problem while setup IDPA 4400s, its stuck on process 96%. on going process appliance configuration manager ip address.

but when im checking di available ip and dns for appliance configuration manager ip address, i got feedback ping from there. but when i try to open using mozilla firefox or chrome its not loaded.

what should i do?
i got stuck for 1 hour and no processing

thanks

DELL - Rod K

Moderator

 • 

190 Posts

January 3rd, 2022 13:00

I assume by now the original issue is resolved- but for the benefit of others:

For new deployments- new users- you may not be aware that you need to add :8543 to the end of the URL, and also, you probably need to type the full https://, so should look like this:

https://ACM_IP_or_Name:8543  

If you are still having issues then try a ssh session to acm as root and restart the web services as follows:

To restart the web GUI on ACM:
service dataprotection_webapp status
service dataprotection_webapp stop
service dataprotection_webapp start

Note: It can take some time for the GUI to be fully available after restarting the service.

 

To be continued.....

We welcome questions and contributions from all.

If you found this useful please give KUDOS to help others find the information also.

thanks

DELL - Rod K

Moderator

 • 

190 Posts

December 13th, 2021 11:00

Hi @Reynaldo Suwandi,

Is this a new Deployment? Normally Dell Professional Services does the Deployment so I am curious if/why you (a customer?) are doing it?

Can you post a screenshot of the acm showing the latest progress steps? (but don't show any identifiable info).

If it is a new Deployment, please work with Dell Professional Services.

If it is not a new Deployment and if it is urgent I suggest you open a Support ticket.

 

thanks

DELL - Rod K

Moderator

 • 

190 Posts

January 3rd, 2022 13:00

For a fuller discussion of Deployment issues see this discussion:

https://www.dell.com/community/Integrated-Data-Protection/DEPLOYMENT-failures-and-questions/m-p/8105835#M107

 

We welcome questions and contributions from all.

If you found this useful please give KUDOS to help others find the information also.

thanks

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