New Inspiron 5570 - Battery drain within 1 - 1,5 hours!

This is primarily a users helping users forum and not a direct line to Dell support.   You will have to contact Dell support for your area to get warranty support. 

However, if you are doing gaming with the laptop, battery drain is normal.

Dear Fireberd, I noticed that DELL support team members also reply on this forum therefore I posted here. No i dont game on this laptop, actually i am still setup up this laptop (windows update etc.) so just leaving the laptop running in the background but I feel this battery is faulty. So this Laptop is from DELL Thailand so I guess i would have to contact them then?

I didn't say it was only users.  "Primarily".  Been that way over the various versions of this forum since I started support on here 17 years ago.   And contacting support for your location is the best option.  Even if a Dell moderator responds they are going to refer you to support for your location.

 

Hi PeterBrakels,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Have you checked the battery health to determine if it's a hardware issue?  Also, here is information from the Dell Knowledge Base you may find helpful:

How to Troubleshoot Dell Laptop Battery Issues

 

If you've tried all the troubleshooting, and still are unable to resolve this and, the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.