Keyboard problem - Left 'shift' key doesn't work with 9, o, l keys in laptop

On my laptop Dell Inspiron 14Z N411Z, left shift + 9,o,l, is not working. Updated latest BIOS and reinstalled the touchpad and keyboard drivers. Could not find a new/updated driver for keyboard. Right shift and all key combinations and OSK is working fine. OS: Windows 7 sp1, 64 bit. Please help me to find a solution.

Responses(2)

ieee488

4 Operator

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11.1K Posts

1

April 8th, 2018 08:00

@RMDSNwrote:

On my laptop Dell Inspiron 14Z N411Z, left shift + 9,o,l, is not working. Updated latest BIOS and reinstalled the touchpad and keyboard drivers. Could not find a new/updated driver for keyboard. Right shift and all key combinations and OSK is working fine. OS: Windows 7 sp1, 64 bit. Please help me to find a solution.

Does an external USB keyboard exhibit the same problem?

If not your laptop's keyboard is bad which I suspect.

R

RMDSN

14 Posts

0

May 13th, 2018 11:00

Thank you, replacing the key board solved the problem.

@ieee488wrote:

@RMDSNwrote:

On my laptop Dell Inspiron 14Z N411Z, left shift + 9,o,l, is not working. Updated latest BIOS and reinstalled the touchpad and keyboard drivers. Could not find a new/updated driver for keyboard. Right shift and all key combinations and OSK is working fine. OS: Windows 7 sp1, 64 bit. Please help me to find a solution.

Does an external USB keyboard exhibit the same problem?

If not your laptop's keyboard is bad which I suspect.

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