10 Posts
1
2356
Inspiron 5515 Touchpad Intermittent working
When not working (90% of time) the cursor moves across the screen but no clicks have any effect. Sometimes the movement highlights some of the screen. The problem may arise after I have used right hand scroll on a browser. Tech support gave loads of instructions (BIOS, windows updates, hardware checks) but problem remains. 3 hours and counting on Whatsapp chat. After not working it will start working and stop again.
Hoping99
10 Posts
0
August 18th, 2021 02:00
The touchpad was faulty. A simple test Dell could have added was asking if it physically and audibly clicked. Replaced under warranty
Mary G
4 Operator
4 Operator
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20.1K Posts
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July 28th, 2021 06:00
Check Mouse Settings in Control Panel, mouse properties, pointer options. Turn off Jump to settings and change or adjust the other Mouse settings. Adding a usb mouse can check if the touchpad is not working right.
Hoping99
10 Posts
0
July 28th, 2021 12:00
Done that and all Tech Support advised and still stops working. Usb mouse fine.
DELL-Cares
Moderator
Moderator
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25.3K Posts
1
July 28th, 2021 17:00
Hi,
Thank you for writing to us. I see that you are working with us on another platform. I request you to continue working on one platform to avoid confusion.
Kiran J.
AdrianG001
4 Operator
4 Operator
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4K Posts
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July 29th, 2021 03:00
Hoping99
10 Posts
0
August 3rd, 2021 01:00
Thanks. I've run loads of tests and wauting for Dell to authorise repair. At least tests found hdmi doesn't work either and so get that fixed too.