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Inspiron 15 3520, Laptop hinge problem
The hinge broke after six months of normal usage. At first, I didn't realize what was happening. Suddenly, I saw the screen cover pop open on one side and then noticed the hinge cover was broken. After searching the internet, I found out that many Dell users are facing this hinge problem across various models. It's a garbage design. I'm not sure I will ever buy Dell again.
Even after so many complaints, Dell hasn't revised their design. This shows that the company is not learning or just doesn't care about consumers—they just want to get money.
Shoutidiannao
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June 22nd, 2024 01:10
Yes, I have the same problem. The hinge was broken after 2 months of normal usage. I submitted service request on the website but it has been over 10 days still "working". I did not really get any answers yet even I messengered the agent.
San4567890
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June 23rd, 2024 23:54
@Shoutidiannao Add pictures of your laptop to case, specially from side. Or start chat with support. They should send you box to send back machine for repair.
DELL-Nat M
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June 25th, 2024 11:47
Hi all,
The issue you reported is likely a hardware problem and may require replacing hardware components. Please use the "Get Help Now" option in the bottom right corner of this page to seek support from our technical team for further assistance.
Shoutidiannao
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June 28th, 2024 22:59
@San4567890 Yes, I uploaded pictures from 360 angles on my account requesting services. It is 22 days and status still working. My guess is that Dell designs the device to fail just beyond the one year warranty. Then you pay to repair and new warranty or new computer. But sometimes it is too early failing beyond the control. Boeing is a good example for cutting the cost and ignoring quality. It is too bad for a long term for the company and society.