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Dell Inspiron 13 5310 fingerprint scanner & camera not working with Windows Hello
Dell Inspiron 13 5310 fingerprint scanner and camera not compatible with Windows Hello
My camera on my Inspiron 13 laptop has not worked for facial recognition with Windows Hello as a sign in option since day one. But now the fingerprint scanner is also not working with Windows Hello as a sign in option. It stopped working 2 days ago on 5/28/22. Anybody know how to fix this issue?
Brentke
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June 5th, 2022 15:00
Well about a day before I posted this, there was a bios update. It was after that update that the fingerprint scanner stopped working. About 2 or 3 days after my post, the Dell support software suggested performing a scan for updates. The next day when I booted up the laptop, surprise, the fingerprint scanner started working. I'm not sure whether it was just "FM" or if the scan fixed the issue, but for now it's working again.
DELL-Cares
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May 30th, 2022 09:00
To provide the best of our support, start a private/direct message with us and we will be happy to help you.
XPS_Man
5 Practitioner
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2.4K Posts
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May 30th, 2022 11:00
Model doesn't come with Infrared camera so Face Login using windows hello is not supported by design
About finger print reader its an optional feature and model comes with an without it.
So if it didn't work from day one, I would suggest you to check the invoice if these features were part of your purchase. You can also visit Support.dell.com and enter your service tag > Go to Overview >> View my specs.
DELL-Cares
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June 6th, 2022 09:00
hello, we are here to help you with this problem. Please follow and send a direct message @DellCares for assistance. I look forward to your message!