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Santo102

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September 11th, 2024 00:17

Dell g15 5515 ryzen edition AMD Graphics Drivers are not working

Last months my del g15 5515 with Ryzen 7 5800H has had some troubles with it's graphic drivers, everytime I enable amd graphics drivers it either freezes and begins to flick or starts to reboot in loop until it shows a blue screen that says windows didn't start correctly, I've had to disable amd drivers or uninstall them to use my laptop. The problem is that most of my apps and games don't work as well significantly. I've tried installing these drivers form amd's website, dell support assist, dell's website and windows update but none of them works.

RoHe

10 Elder

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44.2K Posts

September 11th, 2024 00:48

Scanned thoroughly for malware lately? You can use free version of Malwarebytes.

Assuming no malware, download the latest AMD GPU driver for your version of Windows from Dell's site but don't install it. Then download and run DDU (free) and have it completely remove the AMD driver. Be sure to follow instructions about disconnecting PC from internet and running DDU after booting in Safe Mode. 

When DDU is finished, re-enable AMD in Device Manager and install the driver you downloaded, without reconnecting to internet.  Then reboot normally, connect to internet, and test.

If that doesn't help, with AMD driver disabled, run these commands, in order:

  1. At desktop, open a CMD prompt window, Run as administrator
  2. At the prompt, type in: chkdsk c: /r and press Enter. Accept offer to run chkdsk at next boot and reboot PC.  chkdsk will run before Windows loads, so be patient.
  3. Back at desktop open CMD as in #1.
  4. At the prompt, type in: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. Be sure to include a space in front of each / and note any error messages when that's done.
  5. Assuming no errors in #4, at the CMD prompt, type in: sfc /scannow and press Enter. Be sure to include a space in front of the / and note any errors when that's done.
  6. Assuming no "unfixed" errors in above steps, reboot, enable AMD in Device Manager and test...

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