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Charger LED light turns off when I plug it in
I woke up this morning and my laptop wouldn't turn on. No sign that it was working at all, no lights turning on or anything.
I tried plugging in the charger again, nothing. When I disconnected the charger from its socket, the LED turned on again but as soon as I plugged it into the laptop, the LED on the charger went out. I tried it with 2 other chargers, same thing.
I tried taking out the battery and reinserting it, still nothing happened.
Is this an issue with the jack, power supply, hard drive, or motherboard? Read some other posts here and some other people had issues with those, although their situations were slightly different from mine.
Should I go to the repair shop or should I just get a new laptop? Thanks.
Dell-Brad L
Community Manager
Community Manager
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2.5K Posts
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May 3rd, 2024 23:04
If you're experiencing power issues with your laptop, please don't hesitate to contact our support team. You can use the Get Help Now chat feature located at the bottom right corner of the page.
The chat button is marked with a help icon for easy recognition, as shown in the image below:
(edited)
filbert
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4 Operator
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1.8K Posts
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June 27th, 2023 15:00
You should tell us your laptop model, as that can help us to know if your charger has a barrel-type plug or is a USB-C charger.
There is likely a fault with at least one of three items:
It's a process of elimination to figure out where the problem lies, or at least where it doesn't lie. For example, if your AC adapter is recognized and works on another Dell laptop, then the problem is likely your charging jack or charging circuit.
Check if the light is lit at the plug end of the AC adapter or on the adapter block. And see if that light remains lit when you plug it into the laptop's jack. If the AC adapter's light goes dark when you plug it into the laptop, then the fault is likely with the jack or the circuit. As you say the light goes out when you plug it into the laptop, likely the problem is the jack or charging circuit.
Hold F2 while booting, to enter BIOS. See if the AC adapter is recognized.
Try another genuine Dell AC adapter of at least the same wattage/amperage. If that second Dell AC adapter works, then the fault is likely with your AC adapter. If it doesn't work, then the fault is likely with the jack or the circuit. The jack is a relatively inexpensive item that is not difficult to replace for someone experienced in working on laptops.
If a good AC adapter and a new jack won't work, then the fault is likely with the charging circuit on the motherboard, which would normally require replacement of the motherboard.
Also, it's worth trying a reset:
There is a centre pin in the adapter's plug (the end that connects to your laptop's jack/port). If that centre pin is broken or bent, then that is the cause. If it's bent, you could try gently to straighten it. If it's not bent, clean out the connector with Q-tip and 99% alcohol, and do the same to the jack.
Try slightly moving/jiggling the plug in the jack: if the light goes out or charging stops, then the problem is the charging jack or the pin in the plug.
Run Dell Diagnostics:
Press and hold F12 while booting to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components. Choose to run extended tests.
ejn63
10 Elder
10 Elder
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25.3K Posts
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June 27th, 2023 15:00
A DC LED that goes out upon connection to the system means you have a short circuit in the system -- it could be in the DC jack or it could be with the system board (or even a shorted USB port).