Unsolved
1 Rookie
•
2 Posts
1
4294
m15 R3, AWCC fails to install on Windows 11
Alienware m15 R3
Hello!
I was wondering if somebody could help me with fixing my AWCC software?
These are the OS/System details:
Edition Windows 11 Home
Version 21H2
Installed on 13/11/2021
OS build 22000.795
Experience Windows Feature Experience Pack 1000.22000.795.0
Device name DESKTOP-5Q2PBT0
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 9A4E1C50-E541-4505-AB8B-5D1CA6398FE0
Product ID 00325-80000-00000-AAOEM
System type 64-bit operating system, x64-based processor
I have tried before:
I uninstalled, reinstalled the old ACC app following this video tutorial
https://www.youtube.com/watch?v=kJBEqoYJ5Mg&ab_channel=AlienwareSupport
I've also tried it with a clean booth. It still didn't seem to work. It's very frustrating because my system overheats now due to the weather and I can't even help it.
The post didn't allow me to upload the log as it exceeds the character limit. I'd be happy to send it if there is a work around
Thanks in advance
bayaniy
1 Message
2
August 30th, 2022 18:00
Having the same exact problem. Have you found a solution?
QQccs
1 Rookie
1 Rookie
•
2 Posts
1
August 30th, 2022 23:00
Unfortunately not… my warranty expired so Dell would not fix it for less than £46, so I kinda gave up and waiting for a fix/ update…
it’s very frustrating, because it’s not my fault or anything that I’ve done is causing the issue and I still have to be charged for it to be solved..
On top of that my fans are not working as they should, so gaming is quite sad without the risk of overheating..
sad and frustrating
Jonnylong
1 Message
3
December 22nd, 2022 11:00
So I was having the same trouble and checked to see if I was still under warranty, and I was, so I got the help you're looking for. They sent two links and I'm up and going again. You have to uninstall it, install the complete package again (file/link 1), and finally, the app (file/link 2).
Alienware-Command-Center_GXF74_WIN_5.5.35.0_A00.exe
Alienware-OC-Controls-Application_RW4YJ_WIN64_1.3.68.1380_A01.exe