Inspiron 27 7775, glitches and shuts down while gaming/editing

Two comments.

1.  The AIO's are basically a laptop with a desktop screen.  Gaming, being worst case, probably is causing overheating (mainly of CPU).  The early Ryzen CPU's and motherboards tended to be iffy according to a custom PC builder friend.

2.  There were two versions of this model and two size power adaptors, 180 watt and 330 watt.  If you have the 180 watt model consider upgrading to the 330 watt power adaptor with the uses you have.

Hello!

Thats very annoying, So it crashes while you are playing a game or editing.

It both Requires a good computer, Editing obviously requires less than Gaming.

But which Videocard do you have? (Graphics card)

On this site (Written below) you can Check the game you can run with your hardware.

You can also see what you still need for it,

https://www.game-debate.com/search/games

My advice: Just check this site, And if you are going to upgrade your computer, Put slightly better hardware than it requires, because you can also still have issues with the Exact hardware.

I hope it works!
Greetings, Tawfeeq

w10-64bit no doubt. v1909+

AIO most are NOT gaming platform. (  low end laptop missing a large battery)

what games? (10,000 games, vast differences here)

do all games fail? ( really if you play many you'd learn that most do crash, for sure if not MATURE)

Are these Steam games?

did you run software free to see CPU and GPU heat.. (does the PC have the optional GPU board>?>)

the shut down (at shut down is PC silent, and power LED are all off?) define shut down, please.

in most cases of TRUE shut down that is overheated.  why not just see if it is using say HWinfor32.exe free.

at or near 90C degrees the CPU shuts down, (slowing down well before this point)

any PC can do this if vents or heat sinks, fans are packed in lent.  clean it yet?

no options in the PC stated, bought new,  if non say non, if GPU added tell which one.

got this here>? yellOW circle this is GPU options spot.  HWinfo32 will tell you what GPU you have learn to look first. RUN THE APP SEE WHAT IS HERE, THE CHECK FOR OVERHEATING , GAMING.

the AMD Radeon, chip can be.might be RX580 if is this PC is good or gaming.  but heat will be problem

one needs to get the heat out of the box.\Not sure how well Dell does heat on this on the VR ready marketing claim PC.

and I use Premiere and Photoshop as well,

so do they fail too?  the above  is not clear.

heat is first, is it or is it not overheating, all other things last. (or end up doing wrong things and making it worse)

wrong things like using wrong drivers. (compounding the problem)

learn to never game lacking the tools to measure CPU and GPU heat,  for sure YOU , and NOW.

first to see heat actual and if we can discount that 1st, then we do other things, in order, and that would be

your SHUT down next , diagnosis.. of that,

Many of these AIO need extra cooling.

https://www.youtube.com/watch?v=CBtaowuKAhk

Just to add to what I replied to your first response, I managed to take a picture of what I see (sometimes, not always) before it shuts down. This happened after I had restarted from the shut down I had trying to check the temperature not even 5 minutes prior. I hadn't opened anything besides Chrome when it happened.

Thank you for your response. I haven't done any physical changes to the computer, just based on what it came with, it shouldn't have an issue, but alas here we are. It may be that I need to resort to upgrading the cooling system or improve the fan, however; trying to exhaust any options I could do without needing to do that before I give up and spend on upgrading hardware.

Yeah, I bought it knowing it was essentially a laptop, I certainly wasn't expecting a hardcore gaming/editing computer, but certainly that it was capable of at least surviving non-4K editing and medium to low graphic level gaming. I bought the higher end version of this AIO and it came with the 330 W adaptor. I'm mostly settled on it being an overheating issue, but was holding out to see if anything was caused by something else, as I had seen all reviews saying it was capable of moderately high gaming and 4K editing, with the only caveat shown in the review was that the fan was rather loud, no mention of it actually shutting down minutes (or randomly capable of hours) after. Thanks for your response, regardless.

Thank you for replying. This seems to be the case overall, have just been hoping there's something I could do without needing to do physical hardware upgrades before I settle on having to do that. This is an excellent video however, I was looking for something like this concerning AIOs, only was able to find videos for laptops. Thank you so much.

Thank you so much for replying.

This is the info for the GPU I have: AMD Radeon RX 580 with 8 GB of GDDR5
2304 stream processors, 144 texture units, 32 ROPs, 256-bit memory bus

I've checked to see compatibility with all games I have tried playing and it seemingly over-exceeds what is required, not even trying to do 4K or crazy graphics settings, I'd be happy if it just ran without shutting down even at low settings.

Yeah, I understand AIO are basically laptops fixed to a much bigger screen, however the fact that I have been able to play games for hours at time without a problem (as rare as that has been) is what made think it could be some other underlying issue apart from it being an AIO. From the reviews I had seem before buying it (I bought it brand new, unused), they tested the capability for gaming at 4K and decently high settings without a problem. Although not the reason I bought it - I don't care about playing with high quality settings or 4k, just to be able to play even if on low, which is what I set all games to from the start - I didn't think it would cause shut-dows as that was never brought up in independent reviews.

The games I have played thus far have been The Witcher 3, GTA V, FIFA and most recently Jedi Fallen Order, among a few others here and there, but mainly those four. The first two through Steam and the latter two on Origin. All games have caused shut downs, and as I mentioned, how long it lasts before it does varies greatly, even through one sitting of restarting the computer and trying again.

I bought the higher end version of this AIO, it has an AMD Ryzen 1700 and AMD Radeon RX 580 with 8 GB of GDDR5 graphics, and came with the 330 W power supply compared to the cheaper version's 180 W. As far as spec requirements for the games I have played, they far exceed the recommended setup according to sites that check that.
By shut down, I mean the screen starts to glitch and at times covers the screen in this colored spider-web like shapes before it shuts down. It technically doesn't lose power as the power button stays lit, but I do have to press and hold it to be able to restart.

I've cleaned my fan before and it did not fix the issue, I wasn't gaming at all when I first got the computer, but it wasn't that long before I did, and the issue was there from the get-go before the fans could accumulate any lint or dust.

I've downloaded what you sent me to check for overheating, but not too sure how to check for it. I had it open while I opened up a game and I believe it said it's in the 70s, but another program I use called Core Temp had the GPU at 54 degrees which seemed odd as it shut down on me again before I could get past the loading screen.

Thanks so much for your input, much appreciated.

Another thought.  Thermal paste. If it wasn't applied correctly at the factory it would exhibit heating problems.  If you are up to it, consider replacing the thermal paste between the CPU and heatsink and the same on the video chip. Use Arctic Silver thermal paste as it tends to have the best heat conductance.

Not sure how notifications work on here, so don't know if everyone who has replied to this will see this comment, but I bought an external fan that connects to the vent. It reads the temperature and adds additional fan power in addition to the internal fan. I tried to play a game, and despite the additional fan power, it still shut down on me rather quickly. The device read the temperature as increasing from 39 to 52 degrees Celsius at the time it shut down. Right now, just using Chrome it's steady at 44 degrees. I don't play with any high settings despite the AMD Radeon RX 580 ostensibly being more than capable for better graphics on the games I have played.

Does the fact that the computer shuts down at 52 degrees Celsius give me any answers as it to it being an issue other than the fan not being capable enough, like it's something to do with drivers? Or is this just not capable of going hotter than high 50+ degrees without having to shut down even WITH help from an external fan device?

Hello, I posted a discussion last week regarding this AIO that glitches out and shuts down when doing heavy tasks such as video editing and gaming, even at low graphic settings. The specs on it are more than capable of handing low-medium conditions for most games according to sites that check on spec minimum requirements, including an AMD Radeon RX 580 with 8 GB of GDDR5. AMD Ryzen 1700 CPU, etc.

These shut-downs occur while editing on Premiere and Photoshop, while playing Steam games, at a much lower resolution than the screen is capable of having, and "low" settings in the graphics for each game. (The Witcher 3, GTA V, FFXV is the most recent game I've tried). There are times when it shuts down immediately, or 5 minutes later, I've even gone hours playing games or editing without any problem before it finally shuts off on me, nothing changes between the times when it shuts down quickly and the times it shuts down hours later.

Now obviously the first route to go to is overheating, but I attached an external fan to the vent that reads the temp and even when the temperature is at around 40-45 degrees celsius it tends to suddenly glitch and turn off. I'm not the most knowledgeable with this stuff but that doesn't seem like it'd be hot enough to cause overheating? This is why I'm primarily concerned it's a driver issue or something else outside of external parts and fan speed. Are there any possible resolutions I can check that may be causing these shut downs? I've updated bios before, seem to have updated all drivers, yet it still continues despite that being one resolution I've found online. Any help would be greatly appreciated and please let me know if any other info is needed.