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G5 5000, graphics card missing?
Dell G5 5000
Am I crazy or is there a graphics card missing? When I checked the specs of my pc on google, it said that there was a GTX 1650 Ti, but I don’t see any here. What should I do in this situation?
DELL-Chris M
Community Manager
Community Manager
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February 26th, 2023 09:00
From whom did you purchase this? Did you take those pictures? The reason I ask is that the video card is there right above the power supply =
Yktub
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February 26th, 2023 09:00
I purchased it on Best Buy don’t remember from who exactly, but isn’t there supposed to be gtx written on the graphics card? Because if there is one , I don’t see it+ yes I took those pictures myself.
Chino de Oro
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February 27th, 2023 01:00
It can be beneficial for you to go over the service manual as it contains useful information and showing you how to safely work on the machine at components level. Beside a visual inspection, there are many options to check for the present of your GTX 1650 ti without the need of open up the machine. Just to name a few, system BIOS settings will show a list of components in your system. Device Managers should list it under Display Adapters. Performance tab in Task Manager would identify all GPU as well.
DELL-Chris M
Community Manager
Community Manager
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55.3K Posts
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February 27th, 2023 09:00
The video card is installed as shown in your first pictures.
Best Buy messed up on their description.
We never sold the GTX 1650 Ti on this model. On your G5 5000 we shipped it with the 4WY5P GTX 1650 Super =
The latest picture you posted shows the GTX 1660 Super =