Unsolved
4 Posts
0
1015
Unable to Create Boot Drive in Image Assist
Recently downloaded IAX 11.0.3.18 after using v10 for a while. I am now unable to create a boot drive using an external nvme enclosure connected via usb-c. It always fails on the Mounting Boot.wim task. I can create usable USB sticks that I have tested and also an external Samsung T7 SSD.
I have updated IAX with the newest WinPE 10 Driver Pack available (A28-PX32F) and still this issue persists. Is there a fix or workaround for this?
DELL-Tyler M
Moderator
Moderator
•
306 Posts
0
December 14th, 2022 13:00
Hi @ChuckMatthews -
Click on the Dell logo in the Image Assist tool & it will open the log file. Email the log file to US_OSImaging@dell.com so we can have a look what is failing.
Thanks,
Tyler
ChuckMatthews
4 Posts
0
December 15th, 2022 07:00
I just sent the log file as requested.
Thanks,
Chuck
ChuckMatthews
4 Posts
0
March 7th, 2023 07:00
I completely forgot I had this still open. My problem turned out to be 2 bad external drive enclosures. Both would read and write under normal conditions, but when using ImageAssist, they would go haywire. Got my hands on a 3rd that was order alongside one of the others and it worked without issue, and continues to do so.
T.Asano
1 Message
0
March 7th, 2023 07:00
I encountered almost same issue with ChuckMatthews May I sent the log to US_OSImaging@dell.com ?
ChuckMatthews
4 Posts
0
March 7th, 2023 07:00
Please see my update to this post for my resolution. I may potentially help you as well. Otherwise send a your log to that address and someone can assist you. Tyler was very patient and helpful in working thru this with me.
TW Admin
1 Rookie
1 Rookie
•
1 Message
0
May 15th, 2024 14:30
(edited)