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This might be more involved to code than worthwhile, but it might be cool to have a "was this post helpful to you" rating scale similar to the support notes on forum posts once answered.
Perhaps the feedback could be accumulated and help weigh what is returned on search results?
Perhaps the feedback could be accumulated and help weigh what is returned on search results?
ezirnhel
447 Posts
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January 9th, 2007 13:00
this is one of my dreams for this system, and I am pushing for either a way to Mark it as Useful, or (better yet) a scaled rating system (Rate this Answer)
The current system behaves as is the answer is only helpful to the questioner. I believe good content can be current and useful beyond that dialog.
Imagine if "passers-by" could rate content...
- you could post answers without questions, sharing the knowledge you gained by solving a puzzle on your own
- content could pay "dividends", rewarding points even years later if it's still useful and current
- users could sort within a forum based on rewarded points
- EMC could use that information to populate our knowledgebase
(I could go on and on...)
Anyway, I've shared my dream - I'd like to hear what others have to say!
Thanks,
Erich
ble1
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January 9th, 2007 12:00
eriley1
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January 9th, 2007 12:00
(c:
ble1
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January 9th, 2007 14:00
FabianLee-EMC
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January 10th, 2007 07:00
The way the board stands today, the orginal poster holds all the cards. And the only way they can judge the value of a post is if it solves their immediate problem. And (by definition) the posters are not aware of what the correct answer is...one answer may be a hack that takes 5 minutes, while another is the "correct" answer that adheres to best practices, but this nuance is lost when value is defined by the original poster.
I like your vision. thanks for sharing.
DCTM_Guru
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January 10th, 2007 10:00
JKRNO
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January 13th, 2007 02:00
count another vote supporting such an enhancement.
Joerg
eriley1
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January 16th, 2007 07:00
I have a hard time believing EMC employees would manipulate the answer rating to make themselves look good.
sysmgr1
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January 16th, 2007 07:00
This would lend itself to just having EMC employees boosting each others ratings. Besides, it doesn't actually rate the accuracy of the answers but only the popularity. It would make searching even worse.
sysmgr1
128 Posts
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January 16th, 2007 10:00
Maybe if EMC employees didn't have a vote, it might work. After all, they aren't customers. Isn't customer value what you are are looking for?
However, I would prefer to see the talents and programming efforts of those involved, directed towards making a more stable environment and fixing programming bugs in EMC's software rather than wasted on implementing a more detailed vanity/ego points feature.
ezirnhel
447 Posts
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January 16th, 2007 10:00
Truly, EMC's motivation is to help you get your questions answered and problems solved as quickly as possible. Voting for unhelpful content would not benefit anyone.
As for the search concern - even if our number one rated (based on popularity and average score) was for something as trivial as, say, a Lemon Meringue Pie recipe - there would have to be some kind of relevance for it to show up in the search results at all (e.g., search on "lemon", or "pie", or"recipe").
Thanks everyone for the active discussion!
Erich