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Internal Backup LTO4 backup unit PowerEdge T610
I have a server out of warranty, PowerEdge T610, where it was replaced by Dell out of warranty this internal backup unit and now has the same problem that don't eject the tape and at this moment there is a tape stuck inside the backup unit.
Please let me know which information I have to provide you so you can proceed with the warranty of this non warranty part that was replaced by this same dell support channel.
thanks
fernandobpereir
6 Posts
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November 8th, 2017 07:00
Still waiting for your feedback....
DellSupportPro
207 Posts
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November 8th, 2017 08:00
Hi Fernando,
Thank you for contacting the dedicated Out of Warranty forum for PowerEdge products. We have sent you a private message on the forum in order to get the Service Tag of your PowerEdge Server.
Kind Regards,
Stanley
fernandobpereir
6 Posts
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November 8th, 2017 08:00
Hi Stanley,
regarding information requested it is the following:
- Service Tag: XXX
- Phone number: +351 XXXXX
- Country Server located: Spain
- Name of the company: VXXXX
I think you will find out in your files that was a request from my colleague Marc Gomez almost 3 moths ago, and in that time the backup robot was replaced, by this reason I want that the backup robot can be also fixed under the 3 months warranty that Dell has given to the latest intervention onsite.
please let me know if you need anymore details about this.
Thanks in advance.
regards,
Fernando Pereira
DellSupportPro
207 Posts
0
November 8th, 2017 09:00
Hi Fernando,
Thank you for the details.
As the server is located in Spain I have forwarded the details to the concern team and they should get in touch with you shortly with an update.
Thanks & Regards
Stanley S.K.