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April 17th, 2008 20:00
Unable to access BIOS Setup
I have a strange problem. I installed a new drive and an additional 1G of memory, upgrading from 40G of storage to 200G and from 1G of memory to 2G. I have a Dimension 4700. After adding the devices and booting the system I get Memory has changed, F2 to run setup. OK, I have done this before. I press F2 and my system goes into sleep mode, my monitor goes blank and my power and hard drive light comes on and stays on. Nothing else happens. I can Ctrl + Alt + Del and restart the system but F2 gives me the same results. OK, I will unplug the memory and the new hard drive and boot again. No change in the F2 function. It appears that my system simply goes to sleep. So, I decided to reset the CMOS with turning on all lights (Caplock, Numlock, Scrolllock, etc.) you know the routine. I get the correct beeps etc. everything is set to factory default. I boot get the F1 no floppy, expected since I do not have one or F2 for setup. I F2, same sleepy problem. OK, lets pull the battery. I power down remove the power plug, open the case, remove the battery and head to the gym. Got a routine I must adhere to. When I return I replace the battery, pluge in the power and the system boots. F1...F2... I F2, same problem. So now, I decided to put the memory back into the system and reconnect the hard drive and let the system fully boot. The system is up but the clock is off, expected, memory looks good, the additional hard drive is detected, but I lost my two DVD drives. To make a long story shorter, I am unable to access Setup during boot in order to reset the clock and detect the DVD drives. I have never seen this before. Has anyone else? One other thing, I updated the flash BIOS from A05 to A10. No luck.
DELL-Chris M
Community Manager
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April 18th, 2008 12:00
Backflash to A05 and when finished, see if you can get into the bios.
lbolderjr
8 Posts
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April 18th, 2008 13:00
I tried backflashing to A05 then to A03, A03 is what the system shipped with. No luck. Is something corrupt?
lbolderjr
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April 18th, 2008 13:00
RoHe
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April 18th, 2008 20:00
<>What color are the 4 diagnostic LEDs on rear of the tower when you try to boot up? If not all green, look up error code here.
When you say "replace the battery", is that reinstalling the old one or using a new one? I'd try a new one if existing one is more than ~2-3 yrs old.
Ron
lbolderjr
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April 19th, 2008 02:00
lbolderjr
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April 19th, 2008 22:00
RoHe
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April 19th, 2008 22:00
Can you put the system back the way it was with original hard drive and RAM and try again?
Are you sure the new RAM is fully compatible with this system?
Ron
lbolderjr
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April 19th, 2008 23:00
RoHe
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April 20th, 2008 21:00
Unless somebody's got a better idea, failed motherboard...? :(
Ron
lbolderjr
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April 21st, 2008 01:00
RoHe
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April 21st, 2008 16:00
Sorry... :(
You can buy a brand new Dell OEM motherboard for the 4700 with 30-day warranty from Centrix for $59 + shipping. Also check the price at Dell Spare Parts 1-800-357-3355.
Ron
RoHe
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April 22nd, 2008 00:00
I asked some of the experts on the forum for their opinion and the concensus seems to be that your motherboard failed. :smileymad:
Ron
lbolderjr
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April 22nd, 2008 01:00
infocus
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April 27th, 2008 14:00