Problem with game graphics - Error code 5300:061F

Question

I have had graphics problems with three different games on a Dell Dimension 8300 with Windows XP. The image jumps around, and is broken up by streaks, distorted fragments. I contacted Dell support and ran a diagnostic by starting up and hitting 'F12.' Only one test failed, returning the Error code 5300:061F for the 'graphics mode test.'. I suspect this is the problem becaue the test screen looked somewhat like what I see on the games. What is this issue, and how do I solve it? Thanks in advance for any help.

SR45 · Answer

I did a Google Search for that code you are speaking of and two individuals had the same code come up but no clear answer.  They had to call tech support and give them the error code to trouble shoot.  You may have to do the same.  Good luck with tech support.  Hope, maybe someone would know if its the video card or something else that can be fixed easily...

DELL-Chris M · Answer

Charlie47, Did that video test state it would run with your Radeon 9800 Pro video card?

Charlie47 · Answer

Not sure how to answer your question. Are you asking if the test result is valid with the Radeon video card installed, or if the test is incomplete because it does not test the Radeon card? I just followed the instructions from someone in Tech support (hardware). Since the diagnostic testing was described as testing hardware, I assumed the failed test indicated a hardware probelm, but the person referred me to this forum because the error code indicates a software problem. Your screen name indicates you are a Dell person; can you help with this error code? I looked up the Display devices on my machine. Below are the two entries:

128MB DDR ATI Radeon 9800 Pro

128MB DDR ATI Radeon 9800 Pro Sec

Thanks.

Glenn

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Problem with game graphics - Error code 5300:061F

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