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25781
October 6th, 2014 10:00
PC keeps shutting down while gaming?
Hi, so I just got this new dell inspiron desktop a month ago.
Whenever I play any sort of game(WOW, diablo, the sims, skyrim) after about anywhere from 15 to an hour of playing my computer completely shuts down and reboots itself. This has been happening since the day I got this PC
While it it shuts down I dont get any error messages...It just shuts down and reboots.
I have windows 8.1 64 bit
8gb of ram
geforce gt 630 graphics card
400 watt psu
Now I know a lot of people think my PC is over heating. I monitored temps while playing games last night and it was maintaining a temp of about 55-57
Ive tried down grading my graphics drivers(as told by support) disabling my onboard graphics card, lowering my game settings(although the recommended settings are high)
Does anyone have an ideas? This mystery problem is driving me CRAZY! I brought this PC JUST to game on and i cant even.
If you need more info just ask and ill provide it.(I'm not a computer wiz btw,lol)
Thanks!
electromagnetic
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October 6th, 2014 18:00
what's the name of the computer, model number.
Then google other users.
RoHe
10 Elder
10 Elder
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45.2K Posts
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October 6th, 2014 21:00
Exactly which temp are you monitoring, and how?
You can try this:
Searchthestars3
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October 6th, 2014 21:00
Hi - I am monitoring my GPU temp with a program a support tech offered me. It stays at around 65 while gaming and during reboot.
Today I chat with dell support via online chat and the technician took over my pc to see if there was any problems with my hardware and he also updated all my graphic drivers and bios(he was certain this would fix my problem) turns out all my hardware is fine which is a good thing i geuss- he did not fix the problem though, after about 15 mins of gaming bam my PC shuts down again.
He said he suspects it is my graphics card.
Ive chat with tons of techs and nobody has any clue what this might be.. I am not sure if I should just get another graphics card or what
RoHe
10 Elder
10 Elder
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45.2K Posts
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October 7th, 2014 11:00
Did you reseat RAM and video card in their slots?
Look in Windows Event Viewer for error messages around the time of a crash which might provide some useful info.
If you're still under warranty, request a replacement video card from Dell Tech Support.