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My Desktop is stuck in the dell logo
I got my PC about 3 days ago and it was working fine with no problems at all the only thing that wasn't working properly was the network. I browsed a couple of webpages before I installed McAfee but they weren't harmful like Facebook and my email after that It was still working fine even the network but after a hour or so I noticed that the speed of my internet dropped dramatically the normal average ping, download and upload speed is: (Ping) : 10 (Download) : 18.50
(Upload) : 2.0 but when I tested it I was shocked. Ping was 600 download speed was 0.50 and upload 0.17 I asked a couple of friends that knew about tech but they didn't help much either so I just searched online and stuff because it wasn't a big deal, they told me to try typing ipconfig in CMD but it didn't work either so I just decided to get a new router because the router's manual (Arris TM802) only had up to windows 7 I tried to search and find drivers for windows 8 but I didn't find anything. but today I decided to boot up the desktop and see if anything has changed but it was stuck in the "dell" boot up screen I waited a couple of minutes but it still was stuck there I tried shutting it down a couple of times but it didn't work either. the router's flashlights are different color on my desktop and my laptop. On my windows 7 laptop it flashes orange on router and green & orange on the cable but it the desktop it flashes green on router and red & yellow on cable. some people told me it could be a virus but I full scanned my PC and it didn't find anything. By the way I used internet speed test and my PC is a Dell XPS 8500 special edition my monitor is a 20" Dell IN2030M.
Please help!
DELL-Nikhil D1
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January 7th, 2013 18:00
Hi l3lackCrow,
Based on the given description the problem could be with the hardware or software of the computer.
Running the hardware diagnostics can help in checking if there is any hardware problem. Follow the steps below to run hardware diagnostics.
In case the test passes, follow the next steps. Check in Safe Mode with Networking.
Check if the computer is doing the same thing in safe mode with networking.
Please reply with results.
l3lackCrow
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January 7th, 2013 20:00
I tried to use System Image recovery so I clicked on it but then a pop up comes up and it says: Re-Image your computer An internal error occurred. The following information might help you resolve the error: The system cannot find the file specified (0x80070002)
l3lackCrow
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January 8th, 2013 11:00
Oh! sorry I forgot to tell you that I did the hardware components test and nothing was wrong everything was working fine.
DELL-Nikhil D1
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January 9th, 2013 01:00
Hi l3lackCrow,
As per the given description, error “0x80070002" occurs if you back up a library that contains custom folders that are located under your user profile.
If you are able to boot to windows screen please follow the steps from this link to fix the error: http://bit.ly/e6sgfh
Please post the results.
l3lackCrow
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January 9th, 2013 12:00
I can't get to the windows screen as I said in the previous post it's stuck in the dell logo screen, Oh and I'm a windows 8 user.
DELL-Nikhil D1
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January 10th, 2013 04:00
Hi l3lackCrow,
As the system is stuck at Dell screen, I would like you to follow the below mentioned steps to restoring the computer.
There are two possible ways of restoring windows 8 to factory settings. They are “Refresh” and “Reset”.
Refresh: The Refresh option is primarily a repair method. It is a great method of returning your PC to a known good state while preserving your files and a great deal of your configuration. With the refresh your PC option, user accounts, data files, and some settings are preserved on your PC without the need to create a backup, or make choices about what to keep or remove.
Reset: This is similar to a PC restore. This option, also called Reset your PC is useful when a PC is changing hands, or when you want to get a completely fresh start on a PC, with no previous files or configuration retained. This option, also called Reset your PC is useful when a PC is changing hands, or when you want to get a completely fresh start on a PC, with no previous files or configuration retained.
To Refresh windows 8 please follow the below mentioned steps:
To reset the windows 8 to factory settings please follow the below mentioned steps:
(Note: Reset option will delete the data from the computer)
Please reply for any further help.
l3lackCrow
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January 10th, 2013 19:00
Hi
I recorded this video to show you what my problem is:
rdunnill
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January 10th, 2013 21:00
I think I'd clean install the OS.
l3lackCrow
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January 11th, 2013 11:00
How ?
AmeTenshi
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December 28th, 2014 11:00
I am having problems with my computer. It is stuck on the black screen with the Dell logo. I tried pushing F12 when that didn't work I tried pushing F8. Nothing happened stayed stuck on the Dell logo.