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Frozen cursor, even in Safe Mode
Windows 10 XPS Desktop
Cursor is frozen in one position. The only time I get movement is 1) aftr CTL-ALT-DEL, in the window with Task Manager, Switch User, etc., the frozen cursor still visible in same place, but a second cursor does respond to my mouse allowing me to Restart; 2) at login in window, frozen cursor still visible in same place, but a second cursor allows me to move to Password window.
Problem still exists in Safe Mode. So I tried a System Restore to the point two days ago when a Windows Critical Update occurred (12/13/2017). But the System Restore fails, error about not being to find some file from before the Restore Point.
I did run the diagnostic tests (the one from F12 at boot) and they indicated a healthy system. Also, I tried different mice and different USB ports but this didn't do anything.
Any suggestions? I'm doing everything right now with keyboard shortcuts whichi is slow and clumsy!
Thanks.
mariko57
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December 15th, 2017 15:00
How do I reinstall the drivers (how would I get them?) Is it possible to do this task entirely by keyboard shortcuts?
RoHe
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December 15th, 2017 15:00
Did you update/reinstall both video drivers (Intel HD Graphics and for add-in video card)?
There have been some issues with a recent Intel HD Graphics driver causing lots of weirdness...
mariko57
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December 16th, 2017 04:00
Well, I did a Reset---reinstall everything except Personal Files and this did not fix the problem. So now what??? Could it be the Video card, even though the Windows diagnostics indicated it was healthy??
RoHe
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December 16th, 2017 10:00
Have you tried a different mouse and a different USB port on rear of PC?
Exactly which XPS model number is this?