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Computer stuck in bios while booting up
ive had my xps system (windows xp)for six weeks now and for the last two weeks the system sticks on bios when booting up.the only way i can get the machine to load windows up is by switching it off then quickly switching it back on again.i have emailed dell about this and get an automated response saying they would look at it .had NO response and this has happened three times now.phoned dell up was waiting on the line for 40 minutes to be told the queue had closed lol.whats up with my machine?
also my dell mouse keeps going into a spin whats up with that?should i have gone to my local computer store for a system instead?:smileymad:
MARK40
19 Posts
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December 11th, 2005 23:00
Maverikva
121 Posts
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December 11th, 2005 23:00
Have you installed any USB devices recently? I've had this occur with my Dell and my previous computer that I built. Certain USB devices would prevent the computer from booting.
I'd suggest removing everything but the keyboard and mouse and see if it still occurs.
Crash1963
92 Posts
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December 12th, 2005 13:00
DELL-Chris M
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55.3K Posts
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December 12th, 2005 15:00
* Click Start- Shutdown- Shutdown- Ok or Click Start- Turn Off Computer- Turn Off
* Turn on your computer, and watch the keyboard lights. As soon as they flash, press the F2 key
* The message, Entering Setup should appear
* Down arrow to Integrated/Onboard Devices [press Enter]
* Set USB Emulation/USB Controller to No Boot
* Press the [Esc] key, and then [press Enter] to save the changes and reboot the system
MARK40
19 Posts
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December 13th, 2005 09:00
Maverikva
121 Posts
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December 13th, 2005 10:00
MARK40
19 Posts
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December 13th, 2005 10:00
MARK40
19 Posts
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December 14th, 2005 07:00
scottjlloyd
7 Posts
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December 14th, 2005 18:00
I am having the same problem as the rest of you are having. When attempting to reboot the machine freezes after the BIOS loads and before the OS loads. After numerous frustrating attempts to call tech support I am right where I was when I received the machine. It is a BIOS and USB conflict issue that Dell needs to address (IMHO). Setting the USB to no boot has not solved the problem and should not be the final solution even if it worked. When we pay this much for a machine we expect everything to work. Period! When you add additional USB devices the problem gets worse and I have yet to once get it to boot when the hub from the monitor is connected to the tower.
The suggestions I have received from tech support, when I could finally get through and then after being redirected to XPS support, has been:
Maybe I wouldn’t be so upset if one of these proposed solutions was acceptable and worked! Is Dell working on a fix or are they ignoring the issue hoping it magically corrects itself?
Acknowledging that a problem exists and communicating to us what steps are being taken to correct it would go a long way to satisfying my complaints. I have yet to see any Dell representative admit that this problem exists, do they think this is all user problems or that by not admitting it we will think that it really doesn’t exist?
The only solace I have gained from this community board is I now know without a doubt that I am not alone. Maybe that was the intent? Misery loves company. Here’s hoping dell actually does some actual customer service and fixes the problem
Scott J. Lloyd
MARK40
19 Posts
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December 15th, 2005 06:00
DELL-Chris M
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55.3K Posts
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December 20th, 2005 15:00
Did you try all front and rear USB ports?
MARK40
19 Posts
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December 20th, 2005 20:00
Message Edited by MARK40 on 12-20-2005 04:52 PM
scottjlloyd
7 Posts
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December 20th, 2005 20:00
Maverikva
121 Posts
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December 20th, 2005 22:00
scottjlloyd
7 Posts
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December 21st, 2005 02:00
Specifically, I suggest he look at my service requests and call record. I have spent a minimum of 20 hours with tech support (Dell's term for the group - not mine!). I suggest the Dell rep read the entire thread before asking another question that has been previously answered in various posts and all the fixes that have already been tried.
I even had one support tech tell me that I should expect this - "it is a complicated machine and that is just what is going to happen because of residual power". When it wouldn't boot from the Dell resource CD I was told - "why do you want to do that - use the Windows CD" excuses no solutions - I'll stop now as all of this is in previous messages to this thread. The worse part is the complete lack of any comments, suggestions or even an aknowledgement of the problem. I cited a Business Week article early in this tread that reported BIOS problems with some of the early machines. Dell has finally agreed (or so they have said) to send me a new tower, but that was more than a week ago and there is nothing yet in the system about the replacement and my emails have not been answered. Although in the email they stated to write if I had any questions.
The machines have a problem, plain and simple and Dell is doing nothing to address our concerns. Spending > $2000 and possibly as much as $3,500 you would think they would try to provide some service.
Enough ranting and venting on my part but I wish all of you in the same noat as me to please keep calling tech support, write letters make as much noise as you can so Dell will start to pay attention and work on a fix to this problem.