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Circles on Screen
I’ve run into a problem with my Dell All-in-One 5348 running Windows 10.
Today the screen started to display a column of circles – not exactly straight down the middle. They appear shortly after the machine boots on the Windows desktop.
Also, on the 2nd or 3rd circle from the top, a “shadow” mouse arrow appears whenever I use the mouse to point to an area on the screen. This happens on the Windows 10 Desktop and in other applications. I ran Dell diagnostics (no issues found) and rebooted the system 2 or 3 times with no change.
I’ve included a snip of the Windows desktop below. I’d appreciate any suggestion or ideas. Thanks in advance.
I’ve run into a problem with my Dell All-in-One 5348 running Windows 10.
Today the screen started to display a column of circles – not exactly straight down the middle. They appear shortly after the machine boots on the Windows desktop.
Also, on the 2nd or 3rd circle from the top, a “shadow” mouse arrow appears whenever I use the mouse to point to an area on the screen. This happens on the Windows 10 Desktop and in other applications. I ran Dell diagnostics (no issues found) and rebooted the system 2 or 3 times with no change.
I’ve included a snip of the Windows desktop below. I’d appreciate any suggestion or ideas. Thanks in advance.
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Update: I hate to say never mind but today when I booted up the system into Windows 10 - no circles. The problem disappeared. The only thing that I can think of is that I never shut down the system completely yesterday when I was troubleshooting. I restarted it several times. Every time the circles came back. Today - they're gone and everything's fine. Sorry for the false alarm and thank you to those who responded.
DELL-Akshatha M
1.2K Posts
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October 24th, 2016 09:00
Hi rumble7703,
Thank you for reaching out to Dell Community Forum.
Please boot into BIOS and confirm if the circles are visible on this screen.
Please run the on-board Dell diagnostics and capture any error codes or messages.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
To private message, please click on my DELL-username and send me a Private Message.
speedstep
9 Legend
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47K Posts
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October 24th, 2016 11:00
Pressure spots are usually permanent. This seems like physical damage not electronic failure. Pressing firmly on the touch screen/LCD can damage the LCD itself.