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Using OME System Update - Logged Errors on HDD Firmware
Seeing this error after selecting corresponding updates (shown below in Results) on PE R720xd:
2018-06-01T16:10:10-0500 SUP0517 Unable to update the SEAGATE Constellation.2 1TB SATA 7.2K RPM firmware to version AA0E.
2018-06-01T16:09:32-0500 SUP0516 Updating firmware for SEAGATE Constellation.2 1TB SATA 7.2K RPM to version AA0E.
What does the above error mean and what action do I need to take to get this update to successfully load?
Results:
Package(s) downloaded (or) copied
6/1/2018 3:52:42 PM http://downloads.dell.com/FOLDER04575829M/2/Network_Firmware_GJW73_WN64_20.6.52.EXE
6/1/2018 3:52:42 PM http://downloads.dell.com/FOLDER03035031M/1/Diagnostics_Application_D5TM2_WN64_4247A1_4247.2.EXE
6/1/2018 3:52:43 PM http://downloads.dell.com/FOLDER03762355M/1/Diagnostics_Application_4DVC2_WN64_2.1_A00.EXE
6/1/2018 3:52:43 PM http://downloads.dell.com/FOLDER04455809M/1/SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE
6/1/2018 3:52:50 PM http://downloads.dell.com/FOLDER03992348M/1/Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE
6/1/2018 3:53:11 PM http://downloads.dell.com/FOLDER03181143M/1/Drivers-for-OS-Deployment_Application_3VP5C_WN64_15.07.07_A00.EXE
george.perkins
58 Posts
0
June 1st, 2018 15:00
Second attempt successful. Go figure.
2018-06-01T17:10:13-0500 PR36
Version change detected for Disk 10 in Backplane 1 of Integrated RAID Controller 1 firmware. Previous version:AA09, Current version:AA0E
2018-06-01T17:10:12-0500 PR36
Version change detected for Disk 9 in Backplane 1 of Integrated RAID Controller 1 firmware. Previous version:AA09, Current version:AA0E
2018-06-01T17:10:12-0500 PR36
Version change detected for Disk 8 in Backplane 1 of Integrated RAID Controller 1 firmware. Previous version:AA09, Current version:AA0E
2018-06-01T17:10:12-0500 PR36
Version change detected for Disk 7 in Backplane 1 of Integrated RAID Controller 1 firmware. Previous version:AA09, Current version:AA0E
2018-06-01T17:07:52-0500 SYS1003
System CPU Resetting.
2018-06-01T17:07:49-0500 SYS1000
System is turning on.
2018-06-01T17:07:41-0500 SYS1003
System CPU Resetting.
2018-06-01T17:07:41-0500 SYS1001
System is turning off.
2018-06-01T17:07:19-0500 SUP0518
Successfully updated the SEAGATE Constellation.2 1TB SATA 7.2K RPM firmware to version AA0E.
2018-06-01T17:06:56-0500 SUP0516
Updating firmware for SEAGATE Constellation.2 1TB SATA 7.2K RPM to version AA0E.
george.perkins
58 Posts
0
June 1st, 2018 14:00
Here is the logged Execution Details output as shown in OME task:
6/1/2018 3:53:13 PM Using iDRAC IP address:10.130.4.43
6/1/2018 3:53:13 PM Verifying Connectivity/Credentials
6/1/2018 3:53:20 PM Verifying Connectivity/Credentials: OK
6/1/2018 3:53:20 PM Checking the status of LifeCycle Controller: LifeCycle Controller is ready
6/1/2018 3:53:20 PM Downloading Packages.
6/1/2018 3:53:35 PM Package SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE is queued for download
6/1/2018 3:53:42 PM Package SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE download initiated. (As IDrac Job ID:JID_278863922141)
6/1/2018 3:53:57 PM Package Drivers-for-OS-Deployment_Application_3VP5C_WN64_15.07.07_A00.EXE is queued for download
6/1/2018 3:54:04 PM Package Drivers-for-OS-Deployment_Application_3VP5C_WN64_15.07.07_A00.EXE download initiated. (As IDrac Job ID:JID_278864143707)
6/1/2018 3:54:19 PM Package Diagnostics_Application_4DVC2_WN64_2.1_A00.EXE is queued for download
6/1/2018 3:54:22 PM Package Diagnostics_Application_4DVC2_WN64_2.1_A00.EXE download initiated. (As IDrac Job ID:JID_278864319531)
6/1/2018 3:54:29 PM Package Diagnostics_Application_D5TM2_WN64_4247A1_4247.2.EXE is queued for download
6/1/2018 3:54:33 PM Package Diagnostics_Application_D5TM2_WN64_4247A1_4247.2.EXE download initiated. (As IDrac Job ID:JID_278864419933)
6/1/2018 3:54:48 PM Package Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE is queued for download
6/1/2018 3:54:53 PM Package Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE download initiated. (As IDrac Job ID:JID_278864619170)
6/1/2018 3:55:06 PM Package Network_Firmware_GJW73_WN64_20.6.52.EXE is queued for download
6/1/2018 3:55:18 PM Package Network_Firmware_GJW73_WN64_20.6.52.EXE download initiated. (As IDrac Job ID:JID_278864870953)
6/1/2018 3:58:19 PM Checking the Status on the following Jobs(s): JID_278863922141 (SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE)
6/1/2018 3:58:19 PM Checking the Status on the following Jobs(s): JID_278864143707 (Drivers-for-OS-Deployment_Application_3VP5C_WN64_15.07.07_A00.EXE)
6/1/2018 3:58:19 PM Checking the Status on the following Jobs(s): JID_278864319531 (Diagnostics_Application_4DVC2_WN64_2.1_A00.EXE)
6/1/2018 3:58:19 PM Checking the Status on the following Jobs(s): JID_278864419933 (Diagnostics_Application_D5TM2_WN64_4247A1_4247.2.EXE)
6/1/2018 3:58:19 PM Checking the Status on the following Jobs(s): JID_278864619170 (Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE)
6/1/2018 3:58:19 PM Checking the Status on the following Jobs(s): JID_278864870953 (Network_Firmware_GJW73_WN64_20.6.52.EXE)
6/1/2018 4:01:30 PM
6/1/2018 4:01:30 PM Checking the Status on the following Jobs(s): JID_278863922141 (SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE)
6/1/2018 4:01:30 PM Checking the Status on the following Jobs(s): JID_278864143707 (Drivers-for-OS-Deployment_Application_3VP5C_WN64_15.07.07_A00.EXE)
6/1/2018 4:01:30 PM Checking the Status on the following Jobs(s): JID_278864319531 (Diagnostics_Application_4DVC2_WN64_2.1_A00.EXE)
6/1/2018 4:01:30 PM Checking the Status on the following Jobs(s): JID_278864419933 (Diagnostics_Application_D5TM2_WN64_4247A1_4247.2.EXE)
6/1/2018 4:01:30 PM Checking the Status on the following Jobs(s): JID_278864619170 (Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE)
6/1/2018 4:01:30 PM Checking the Status on the following Jobs(s): JID_278864870953 (Network_Firmware_GJW73_WN64_20.6.52.EXE)
6/1/2018 4:04:40 PM
6/1/2018 4:04:40 PM Checking the Status on the following Jobs(s): JID_278863922141 (SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE)
6/1/2018 4:04:40 PM Checking the Status on the following Jobs(s): JID_278864143707 (Drivers-for-OS-Deployment_Application_3VP5C_WN64_15.07.07_A00.EXE)
6/1/2018 4:04:40 PM Checking the Status on the following Jobs(s): JID_278864319531 (Diagnostics_Application_4DVC2_WN64_2.1_A00.EXE)
6/1/2018 4:04:40 PM Checking the Status on the following Jobs(s): JID_278864419933 (Diagnostics_Application_D5TM2_WN64_4247A1_4247.2.EXE)
6/1/2018 4:04:40 PM Checking the Status on the following Jobs(s): JID_278864619170 (Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE)
6/1/2018 4:04:40 PM Checking the Status on the following Jobs(s): JID_278864870953 (Network_Firmware_GJW73_WN64_20.6.52.EXE)
6/1/2018 4:04:56 PM Packages download has returned success code.
6/1/2018 4:04:56 PM
6/1/2018 4:04:57 PM Package SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE staged.
6/1/2018 4:04:57 PM Package Drivers-for-OS-Deployment_Application_3VP5C_WN64_15.07.07_A00.EXE applied successfully.
6/1/2018 4:04:58 PM Package Diagnostics_Application_4DVC2_WN64_2.1_A00.EXE applied successfully.
6/1/2018 4:04:58 PM Package Diagnostics_Application_D5TM2_WN64_4247A1_4247.2.EXE applied successfully.
6/1/2018 4:04:58 PM Package Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE staged.
6/1/2018 4:04:59 PM Package Network_Firmware_GJW73_WN64_20.6.52.EXE staged.
6/1/2018 4:04:59 PM Packages download was successful on target device
6/1/2018 4:04:59 PM Software update job requires target server reboot.Creating Reboot Job.
6/1/2018 4:05:09 PM Reboot job id is RID_278870797743
6/1/2018 4:05:14 PM Restarting the target device. 10.130.4.43
6/1/2018 4:07:34 PM Target device 10.130.4.43 restarted successfully.
6/1/2018 4:07:34 PM Installing updates for the device, 10.130.4.43 this might take several minutes.
6/1/2018 4:07:34 PM Running following update Job(s): JID_278863922141 (SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE)
6/1/2018 4:07:34 PM Running following update Job(s): JID_278864619170 (Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE)
6/1/2018 4:07:34 PM Running following update Job(s): JID_278864870953 (Network_Firmware_GJW73_WN64_20.6.52.EXE)
6/1/2018 4:20:26 PM Checking the status on JOBID: JID_278863922141 (SAS-RAID_Firmware_KKR9J_WN64_21.3.5-0002_A09.EXE)
Status: Completed
Message: Job completed successfully
MessageID: PR19
Checking the status on JOBID: JID_278864619170 (Serial-ATA_Firmware_T9NJ7_WN64_AA0E_A00.EXE)
Status: Failed
Message: Job failed.
MessageID: PR21
Checking the status on JOBID: JID_278864870953 (Network_Firmware_GJW73_WN64_20.6.52.EXE)
Status: Completed
Message: Job completed successfully.
MessageID: PR19
6/1/2018 4:20:26 PM Few or All packages failed to install for target device 10.130.4.43
6/1/2018 4:20:26 PM Update failed
6/1/2018 4:20:26 PM Software Update Task Failed.
6/1/2018 4:20:26 PM Inventory will be triggered approximately after 20 minutes and expected to complete in 3-4 minutes.