Unsolved
5 Posts
0
156
NO items show in warranty page after discover
Discover completed, but no items show in warranty page.
Openmanage Enterprise version 3.10.2 (Build 13)
iDrac 9 version 6.10.80.00(Build 35)
Anyone can help?
![](https://www.dell.com/community/assets/community/687062f5-603c-4f5f-ab9d-31aa7cacb376/WeixinPhotoEditor_202308111142-2d536be1-3aa5-4a30-a6ad-04abb208c5cf-1863098555.jpg)
![](https://www.dell.com/community/assets/community/687062f5-603c-4f5f-ab9d-31aa7cacb376/WeixinPhotoEditor_202308111142-0d80b2a9-ecb5-4314-92ca-02d26be12f7a-1924974462.jpg)
Unsolved
5 Posts
0
156
Discover completed, but no items show in warranty page.
Openmanage Enterprise version 3.10.2 (Build 13)
iDrac 9 version 6.10.80.00(Build 35)
Anyone can help?
Top
DELL-Erman O
Moderator
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2.4K Posts
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August 11th, 2023 14:28
Hello, I found some information and summarize as below:
https://dell.to/3OxUOS9
https://dell.to/3QwhdCb
nOisHOndbUSi
5 Posts
0
August 14th, 2023 03:19
@Dell-ErmanO The warranty task keeps running with no responding.
(edited)
DELL-Joey C
Moderator
Moderator
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3.3K Posts
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August 14th, 2023 05:25
Hi @nOisHOndbUSi
Can you check the connectivity here: https://www.dell.com/support/manuals/en-us/dell-openmanage-enterprise/ome_p_310_users_guide/test-appliance-connectivity?guid=guid-162376ce-eaee-4440-9463-03746a93825c&lang=en-us if the test is passed.
Let us know the outcome.
nOisHOndbUSi
5 Posts
0
August 14th, 2023 08:16
@DELL-Joey C Threre is error when testing connection to DELL warranty,
nOisHOndbUSi
5 Posts
0
August 16th, 2023 03:02
@Dell-ErmanO Thank you for the support, we found we can't connect to the "Access device warranty" address by default MTU 1500 on our laptop. Switch to 1472 is OK.
Then when I want to modify the MTU setting on OME I found there is no option to set this.
SSH to OME is disabled by default. What should I do now.
DELL-Joey C
Moderator
Moderator
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3.3K Posts
0
August 16th, 2023 08:40
Hi @nOisHOndbUSi ,
To enable SSH and to configure MTU, you will need to contact the support team to enable the feature. https://www.dell.com/support/kbdoc/en-my/000133255/grant-ssh-access-to-dell-technical-support-on-openmanage-enteprise
(edited)
nOisHOndbUSi
5 Posts
0
August 18th, 2023 08:38
@DELL-Joey C After swith MTU to 1472, the warranty information appeared finally. Thank you for your support.