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38 Posts

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April 2nd, 2024 14:48

Dell OME Migration never ends

Hi All

Trying to do the migration from v3.10.2 to v4.0, looks like everyting is fine after the step 4 from the source appliance, maintenance state and shows as task completed, but the destiny appliance never receive the readiness (import). I checked the connectivity between both appliance and it's fine. 

Source Appliance get this message "An application request time out. Please retry the operation and contact your support representative if the issue persist."

Any clue that could be happening?  

Thank you very much for your help

Moderator

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3.6K Posts

April 3rd, 2024 14:00

Hello,

 

There will be release the version 4.0.1

It fixes some issues about migration.

Support for Dell OpenManage Enterprise | Dell US

Dell OpenManage Enterprise version 4.0.1 | Driver Details | Dell US

 

Please can you try with this version?

Thanks

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38 Posts

April 4th, 2024 14:49

@DELL-Marco B​ 

Hello, Thanks for your responds but same issue

I read that both appliance has to have Internet access? is this correct? should be direct internet access or could be through proxy?


Thank you very much for your help

Moderator

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3.8K Posts

April 4th, 2024 15:52

Hello,

 

Try turn off proxy if you have one.

There was another similar case that that was the issue.

 

This may help to review:

How to Migrate OpenManage Enterprise From 3.10.x to 4.0

https://dell.to/3uCXebV

It's a tutorial and he supplies additional information during the process that may help.

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38 Posts

April 5th, 2024 09:37

@DELL-Charles R​ 

Hi All

Thanks Charles, I follow several times this guide and others with the same results, OME Export Task shows as completed

Completed the validation of running jobs.
OME core backup started.
OME core backup completed.
Created the backup file.
Cleaned up the temporary files.
Completed
But the destination appliance never received the readiness import
There must be any other missing setting that is doing this process never ends
Is there any log that I can review this migration process?
Thanks

Moderator

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3.6K Posts

April 5th, 2024 16:08

I would go with this method to check logs

How to Export and Analyze Logs in OpenManage Enterprise | Dell US

Thanks

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38 Posts

April 8th, 2024 06:43

@DELL-Marco B

Hi, I guess you meant Enable Debug Option from console, the option that you mentioned does not exists on this version.

Do you know which Log should I check of all Debug Logs?

Thanks

Moderator

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3.3K Posts

April 8th, 2024 11:32

Hi,

check all please for any error msg.

1 Rookie

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38 Posts

April 9th, 2024 15:02

Hi All

At the that was fixed , looks like both appliance have to have internet access, that was a test enviroment, in production I have this issue:

How can fix that?

Thanks 

Regards

 

Moderator

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3.8K Posts

April 9th, 2024 18:20

Hello,

 

Did you get the error in your test environment?

If not; do you know anything you did different?

 

Have you have a chance to review this tutorial?

Try the 2 minute mark and see if that helps you.

How to Migrate OpenManage Enterprise From 3.10.x to 4.0

https://dell.to/3uCXebV

 

 

You may take a look at the KB article:

OpenManage Enterprise 3.10.x to 4.0 Migration

KBArticle Number 000219280

Migrating OpenManage Enterprise to a new appliance is a two-step process.

https://dell.to/3vLcsN3

 

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38 Posts

April 16th, 2024 10:52

@DELL-Charles R​ 

Hi followed both guides without success, still receiving the same message error. Is there any way to remove or reset to recover the previous self-signed certificate? I think the problem is due the console has a custom certificate

Thanks

Moderator

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3.8K Posts

April 16th, 2024 12:36

Hello,

 

This may help:

 

KBArticle Number: 000221202

Troubleshooting Certificate Chain Upload and Connection Verification Issues for OpenManage Enterprise Migrations

https://dell.to/43ZbOYW

 

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