DDP | ST Finger is already enrolled after new user profile

Anyone..?

Guy, If DDP is not the answer, maybe you know of (free) SSO\fingerprint login extension I can use...

It's weird Dell provides the hardware without any software... 

Hey Roy,

Is it possible to log into the old profile?  If you can you can launch the Security Tools application and unroll the finger prints from that profile so they can be enrolled into the new one that got made from the Azure migration.

If you are unable to log into the old profile we have a tool that you can run as an administrator to unroll all known fingerprints to the system.  The below link will have two folders in it that you can download.  For your 5570 you will want to download the CV2 folder.

https://dell.box.com/s/grgrq3tczzxdfvon3t9g72xttkrnfqpx

Let us know how things go, this should get you fixed up though.

#IWorkForDell

Stephen O,

Thank you very much for helping me with this issue

Unfortunately, it did not help... I downloaded CV2 folder, extract its content and run ushcvreset.exe as described in release.txt, the application asked me to enrolled my finger and then it informed me the operation was successful. Afterward, I installed Del Data Protection - Security Tool v1.10 and try to enroll my finger from getting started, I got the same message: the finger is already enrolled...

I tried to log in to my old profile without success...

Is there any log I can send to you?

10x again!

Hey Roy,

Shucks I was hoping that'd get you going. Lets run through the below and see if that gets whatever is cached cleaned up.

1. Deactivate the Pre-Boot Authentication
2. Uninstall all Dell Data Security applications
   1. During the uninstall of the advanced authentication piece there should be a pop up that asks if you want to save authentication data, say no. Link for uninstall steps if needed
3. Reboot after everything is uninstalled.
4. Rerun the ushcvreset
5. Reboot
6. Reinstall DDS components and attempt to enroll your biometric data.

There is one other place I believe we save data to that I was attempting to confirm with our engineering folks but with the holiday weekend coming up in the US it was getting harder and harder to find one and I wanted to get a response back to you.

Let me know if this does the trick. If not I should be able to get a final set of steps to you on Tuesday 5/29.

#IWorkForDell

Stephen,
Thanks again

How can I deactivate the Pre-Boot Authentication?

I uninstall the following from add\remove programs:

• Security Tools Authentication
• Client Security Framework
• Security Tools

Reboot, run D:\Downloads\Dell\CV2\ushcvreset\ushcvreset.exe, reboot again, reinstall DDP v1.10

tried to set fingerprints.. still the same error :-(

Not sue if it helps but these are Dell software installed on my LPT:

Stephen hi,

Is there any other solution that might help me with DDP?

10x!

Roy

 Hey Roy,

Thanks so much for your patience.  Lets collect some logs from your device and see if that helps identify what we have going on

You can download the latest version of the DDS Data Collection Utility from the below link.  

https://dell.app.box.com/s/8opb62few70754hfjs1s9rk5zfl9yox3

To collect logs from the control vault side we will need to download this set of tools.

https://dell.box.com/s/ksz7shsbl1rebhi0sykm97wcq10zr3n0

Once you have everything downloaded and extract we will need to run some things, reboot, attempt to enroll your fingerprint, and then collect the logs.

1. In the folder fp log tools Double-click on EnableDPTrace.reg to enable tracing settings.
2. Run the tools in ushcvdiag\cvdiag.exe and click "Enable logs".
3. In the folder fp log tools Double-click on cvusbdrvlog2.reg to enable tracing.
4. Restart (not shut down)
5. Reproduce issue
6. The DP trace logs are the files in the folder c:\dptrace, and the other log file is located at c:\ProgramData\Broadcom\HostStorage\ you can zip these folders 
7. Follow this KB to collect all the logs from the Dell Data Security applications.  You'll want to ensure you select client if its not selected by default and click all the checkboxes.
   1. http://www.dell.com/support/article/us/en/04/sln294330/how-to-collect-logs-for-dell-data-security-dell-data-protection-using-diagnosticinfo?lang=en

I think that covers everything.  Once you have the logs let me know and I will get an upload site for you to put the logs on.

Thanks again!

#IWorkForDell