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Unable to create snaphot while backing up a VM using EBRA
ESXi 5.5.0 1331820
vCenter 5.5.0 (Windows 2008 R2 64 bits)
NetWorker 8.1.0.1 (Linux 2.6.32-220.el6.x86_64)
DataDomain DD2500 5.4.6.0-503967 FLC0014250032
EBRA 1.0.0.199
Hi,
While backing up the VMs from a backup group using EBRA, the backup encountered the following event and the backup failed:
Event Details:
Type: info
Time: 10/29/2017 10:04:34 PM
Task Details:
Name: CreateSnapshot_Task
Description: Create virtual machine snapshot
Error Stack:
An error occurred while taking a snapshot: msg.fileio.generic.
Unable to retrieve the current working directory: 2 (No such file or directory). Check if the directory has been deleted or unmounted.
Unable to retrieve the current working directory: 2 (No such file or directory). Check if the directory has been deleted or unmounted.
Unable to retrieve the current working directory: 2 (No such file or directory). Check if the directory has been deleted or unmounted.
Additional Event Details:
Type ID: Info
Target Object Type: ClusterComputeResource
DataCenter Object Type: Datacenter
Host Object Type: HostSystem
Host Build: 1331820
VirtualMachine Object Type: VirtualMachine
ChainId: 7079812
Additional Task Details:
VC Build: 1312298
Task Id: Task
Cancelable: False
Cancelled: False
Description Id: VirtualMachine.createSnapshot
Event Chain Id: 7079812
It seems that setting the disk.EnableUUID (KB 2079220/ https://kb.vmware.com/s/article/2079220 )to false and reboot the VM fixed the problem. But later on, we found that without the change, rebooting the VM also fixed the above problem.
What could be the correct solution and is there a solution avoiding rebooting the VM?