Where is my order?

I placed a laptop order May 30th to be delivered June 1st. Here it is June 10th and I have inquired multiple times using their Order Status process and have not heard anything from Dell! Does this process even work? How can a service organization not follow-up with its customers or even more concerning that they do not have a process the creates an exception to contact the customer when promised delivery is not made? This should be automatic rather than waiting for your customer to complain they did not receive the Order. I can understand that orders sometimes get interrupted, but I do not understand not responding to Customer Inquiries or confirming Orders have been received. If the order is not confirmed, Dell needs to proactively reach out to the customer and manage expectations. At this point, my order is 10 days past due! Please respond.