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Very bad delivery service and lie the customer
I waited delivery today standing by the window all the time, but I didn't see anyone for delivery. But in the status of the DP World (delivery service which is used by Dell), the delivery was attempted at 16:48 hours. It was such a lie. I cancelled my class to wait for the delivery and my time was wasted. I am very disappointed and I will never buy anything from Dell.
DELL-Cares
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May 24th, 2024 19:43
Hi,
Thank you for writing to Dell.
We are here to help you.
Kindly, reply to our message with the details requested for us to review this on your behalf.
Regards,
Pamyaphi
NTTNu
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May 26th, 2024 06:35
@DELL-Cares I ordered the laptop on 13th May 2024 for next day delivery service but in the conformation letter the expected delivery date is 23rd May. I received another email on 22nd May and in the email the laptop will be delivered on 23rd May 8:00 to 18:00 hours and someone has to be home to receive the order. I live alone and I cannot arrange anyone to be at home. I am working full time and studying. The email was very short notice and there were no options to change or choose the delivery date and time. It's very inconvenient for me. On 24th, I waited by the window all the time to get delivery, but I didn't see anyone for delivery. Around 17:58, I checked the tracking status and I saw the attempted delivery was 16:48. It was such a lie. I cancelled my class to wait the delivery and my time was totally wasted. Why do your company use the DP World courier? I can't rearrange anything. I am very disappointed. I thought Dell is a very good company, but..... I can't say anything.