I ordered a dell inspiron 16 10/6/24 it arrived with many technical problems but the main prominent one being blue screen error as soon as I turned it on. This is unacceptable for a brand new laptop. I rang customer support for help with a refund/exchange and they had no idea what was going on. They insisted they help with the error rather than me exchange. I explained I am not paying large amounts of money for a broken laptop that they try and remote fix. You wouldn’t buy a brand new iPhone and accept a smashed screen. i followed the online video process to exchange and put all the details in. I never recieved a confirmation email about it or next steps. Now when I log in, it’s grayed out and says “not available at this point in the order process”. I’ve rang 3 times, and emailed twice with no response. Phone calls are met with people who can’t understand what I’m saying, and I equally can’t understand them so they pass me around for 30 minutes to eventually tell me to try look for help online. what do I do? Please help, I can’t afford to lose this much money on a broken laptop. Update: it’s now been 8 days and all emails I get from customer service say “my collegue  will work on this I close this request” but I never hear from any collègue ….

thanks