Shipping Frustrations - Not able to hold at a FedEx location

Dell is going to drive me crazy.  I have ordered a package which they promptly shipped out from ebay.  The problem starts when I called FedEx to have the package held at one of their locations.  They informed me that they cannot do that.  I would need to call Dell to have this capability to be allowed.  After searching for a number to call (FedEx did not have a number for them), I called.  After not be allowed to enter the extension on my invoice and having to call back, I was disconnected by the representative.  Called back and then transferred back into the queue.  Finally I talked to a person who told me they can have the package rerouted but not held.  This sounded good to me since this is for a customer of mine.  After having this changed I then had another door tag left by FedEx.  They had no record of the package being rerouted.  After three attempts they will hold it at a facility an hour away which does not work for me.  I called back and talked to Sushen, a supervisor, and he told me I would need to wait for the third attempt before calling back.  (Basically he does not want to help since I know FedEx will just hold it an hour away and send it back to Dell if I am not at home.)  Very poor customer service!

I have been told there is fraud with people making fake ID's.  This almost sounds reasonable but I can sign for the package and have them leave it on my door step.  How does FedEx know this is my signature?  If I wanted to steal a package this is what I would do, not go to a place where I am probably filmed and have to produce an ID with my address matching the package.  I would appreciate some help from somebody who can make this happen.

As a side note I think Sushen should be demoted.  Very unprofessional.  Yes I am upset but this is not the way a supervisor should handle things.