2 Posts
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226
Purchase not Acknowledged
I purchased an Inspiron 7000 desktop PC online via my Dell account on August 7. The charge appeared on my credit card the following day, in the "pending" category, and changed to "confirmed" on August 10. Although the payment has been credited to Dell, I have not received an acknowledgment of the purchase via email and my Dell account reflects no recent purchases. What should I do next?
NJDave
1 Rookie
1 Rookie
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403 Posts
0
August 16th, 2022 07:00
I'm thinking, call or chat with sales support (not post-sales/tech support) via "Contact Us" on the home page.
Mary G
4 Operator
4 Operator
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20.1K Posts
0
August 16th, 2022 08:00
Check your junk mail folder for missing emails. Call Dell directly for help.