5 Posts
0
121
PC no boot, lost data
1. My PC did not boot up
2. The Engineer who attended did a mistake and I lost my data due to his mistake
3. I am expecting a huge compensation from Dell. But still Dell Senior team has not responded.
4. They said battery has gone. They charged me extra money for visit where I had premium support.
5. Yet to hear on refund.
6. Since 20 days, Dell Engineers are coming and doing half work and are escaping.
7. No Seriousness at all. None has rectified.
8. I have been sitting in front of PC calling them from 9.00 am till 6.00 pm everyday.
9. They just call for a second when my line is busy and suddenly drop an email stating that I was not reachable. Really Pathetic.
10. Engineers are happily working from HOME, Actually WORK FOR HOME.
11. I do not know in what way and what words to use on them.
ejn63
10 Elder
10 Elder
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24.9K Posts
0
August 18th, 2022 11:00
See #8 here in the terms of sale you agreed to with your purchase.
https://www.dell.com/learn/us/en/04/terms-of-sale-consumer-terms-of-sale
DELL-Cares
Moderator
Moderator
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25.8K Posts
0
August 18th, 2022 11:00
Thank you! We have received the required details. We will work the case.
Read the Forum Code of Conduct.
Dell warranty, returns, compensation policies
8. Receiving Warranty or Service Support. IT IS YOUR RESPONSIBILITY TO BACK UP ALL EXISTING DATA, SOFTWARE AND PROGRAMS BEFORE RECEIVING SERVICES OR SUPPORT (INCLUDING TELEPHONE SUPPORT). DELL AND/OR YOUR THIRD-PARTY SERVICE PROVIDER WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS, OR FOR LOSS OF USE OF SYSTEM(S) ARISING OUT OF THE SERVICES OR SUPPORT OR ANY ACT OR OMISSION, INCLUDING NEGLIGENCE, BY DELL OR YOUR-THIRD-PARTY SERVICE PROVIDER. Parts used in repairing or servicing Product(s) may be new, equivalent-to-new, or reconditioned.
Kphs
5 Posts
0
August 19th, 2022 02:00
My issue is still open with Dell. Horrible service. They are the worst team I have ever seen.
Kphs
5 Posts
0
August 22nd, 2022 00:00
Surprised where Dell has reached its service. They are sending me one PCB wrapped in a Plastic Envelop for replacement instead on sending me a sealed box cartoon from Dell. Pathetic.