Paid for extended warranty, did NOT receive it

Hello,

I have always had Premium Support on my Dell XPS 8930. The last time I used suport was last year, February 20, 2023. When I first contacted support the person I spoke to asked if I'd like to extend my warranty again for $199. I did so and have the receipt. I have not needed it until now but logged in and it shows my supported ended March 18 2023, one month AFTER I paid the $199 to extend it. Could I please get some assistance with this? I have an order and order confirmation pdf receipts from Dell for my payment for this extension. I've taken a screenshot of both of them to insert below, with my personal details blurred out. 

Thank you,

Nancy R

<Private data removed from public view. DELL-Admin>

<Private data removed from public view. DELL-Admin>