2 Posts
0
339
My computer is registered with the wrong country code
OptiPlex 9020
I need help fixing a computer that's in my office.
It was purchased in 2022 from Amazon in the US, however the purchase date is wrong and the location is Australia.
Currently it won't even start and I can't get any support due to incorrect information in the computer history. Has anyone else experienced this?
I've already attempted a warranty ownership transfer--the page has Australia pre-loaded and does not allow me to change the country code. Help!
ejn63
10 Elder
10 Elder
•
24.5K Posts
0
March 20th, 2023 11:00
It sounds like the system was sold by a storefront on Amazon -- not Amazon.com itself. Contact your seller for assistance.
Dfalc
2 Posts
0
March 20th, 2023 12:00
Thank you! We checked our Amazon account and found that to be the case.