Monitor Return Run Around, Customer Service Refuse Return

Ordered a monitor on the 24th of May, delivered on May 27th.  

This is the third monitor I have purchased in the last couple of months.  First two had no issues, this monitor is having hardware issues with resetting brightness over and over. 

I decided to try and initiate a return on Sunday the 23rd of June but customer service was closed and I didn’t realize you could do it online, so I waited for Monday the 24th.  I called in and was told sorry you are over your 30 days (by 1 day by the way) from the purchase order but am within 30 days of receiving its. After 1 hour and 20 minutes back and forth, I was eventually told that if tech support authorizes the return they will return it.

Supervisor calls me back 2 hours later, acknowledged the issue and asked for pictures of the monitor to make sure there is no physical damage.  He receives the pictures, authorizes the return as he indicates I’ve had it less than 30 days in total.  He writes notes about the return being approved and transfers to customer service, I wait on hold while he talks to them.  He gets on the phone and tells me I am within my rights to return and that I am now being transferred (another 40 + minutes later) I am told that I in fact cannot return it to even though it’s been authorized already by a tech support supervisor.  

I am told to wait 2 days for escalation, and 2 days later (yesterday) I am told sorry too bad you can’t return it.  

Today is exactly my 30th day after delivery and here I am left holding the bag for a faulty monitor that I am entitled on a return for, but because I didn’t click a button online (unaware as I have never returned anything to Dell), I am feeling pretty unvalued. 

Horrible customer service, no one cares other than the manager who called me back but even then customer service won’t do what I am entitled to.