Lack of trying to please customer or do anything to make better

Ordered a computer during a sell, great price and delivery was only a few days, great right? No, I got notification from dell would be arriving a day earlier, then the tracking number didn't work.  After trying for over an hour to find someone to deal with this i finally got thru by saying I wanted to purchase a computer. Only to find out now the delivery date is set for a week or longer.  I asked what was going to be done about this and repeatly told it will arrive in a week or two not in the few days I was told and if it doesn't show up give us a call back.  I can't believe that an apologize is all I got. I mean could have suggested a computer that would come soon or some incentive to make it better but nothing. And all the trouble I had to do to learn this and a simple apologe is all I get, the waste of time, the lack of communication, and nothing to make the ordeal better. Very disapointing, guess I should go back to building a computer.